Program Management Supervisor

2 weeks ago

Chesterfield, Missouri, United States EVERSANA Company Full time
Company Overview

At EVERSANA, we take pride in being recognized as a Great Place to Work globally. Our mission is to foster a healthier world through the dedication of our diverse team of over 7,000 professionals. We provide innovative commercialization services tailored for the life sciences sector, serving more than 650 clients, from pioneering biotech startups to well-established pharmaceutical firms. Our offerings are designed to facilitate the introduction of groundbreaking therapies to the market, ultimately benefiting the patients who rely on them.

Role Overview

The Program Management Supervisor plays a pivotal role in overseeing program operations, guiding a team of Supervisors, and acting as a key resource for team members. This position is responsible for managing interactions and activities among team members, the patient community, and clients. The Supervisor will coordinate and implement program services and policies, assist in the development of operational guidelines, and direct the efforts of designated program team members. Accountability for achieving key performance metrics, meeting contractual obligations, and ensuring the quality of program outputs is essential to maximize client and patient satisfaction. Additionally, the Supervisor will spearhead initiatives for process and program enhancements.

Key Responsibilities:
Our team members are committed to delivering outstanding business outcomes through their collective efforts. These outcomes are achieved by:
  • Establishing clear objectives, effective strategies, and measurable results.
  • Ensuring efficient task completion by managing employee performance, workflows, and resources.
  • Fostering team engagement to drive program and organizational success.
  • Developing a talent pipeline to address future business requirements.
  • Performing additional duties as assigned.
Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions of this role.

Leadership Expectations:
Effective leaders in this role must possess the necessary skills to accomplish these tasks while demonstrating emotional intelligence aligned with our cultural values. In addition to the core management and leadership responsibilities, this role includes:
  • Overseeing the team's program services and policies; ensuring the delivery of high-quality patient and client services while enhancing program efficiency and team member satisfaction.
  • Leading the planning, development, and approval of operational policies specific to the program. Monitoring policies related to personnel actions, training, and professional development.
  • Conducting onboarding, training, and performance evaluations for staff.
  • Managing established key performance initiatives by tracking, monitoring, and generating reports for both internal and external stakeholders.
Job Expectations:
  • Establishing workflows, methodologies, and performance standards for the team.
  • Acting as a point of escalation for complex customer issues requiring specialized expertise.
  • Continuously assessing the efficiency, productivity, and accuracy of the team, implementing improvements to achieve high performance.
  • Promoting effective collaboration across all levels and departments within the organization.
  • Presenting program information to both internal and external stakeholders.
  • Ensuring adequate staffing to meet program commitments in collaboration with workforce management.
  • Facilitating successful onboarding and training for new employees.
  • Identifying and implementing cross-training opportunities.
  • Adapting to a fast-paced, dynamic environment while maintaining confidentiality and meeting deadlines.
  • Travel may be required; approximately less than 10%.
The above list outlines the general expectations for this position and should not be construed as exhaustive.

An individual in this role must be capable of successfully performing the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

Minimum Knowledge, Skills, and Abilities:
The following requirements represent the experience, education, knowledge, skills, and/or abilities necessary for this role:
  • Associate's Degree with 10 years of experience or Bachelor's Degree with 8 years of experience.
  • Experience in customer service.
  • Supervisory experience.
  • Experience in a healthcare environment.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Effective communication skills to engage with the business unit and gather input for program improvements.
  • Strong critical thinking and problem-solving abilities with attention to detail.
  • Ability to collaborate with multiple stakeholders (patients, clients, healthcare professionals) in a fast-paced setting.
  • Demonstrated integrity, credibility, and ethical behavior.
Preferred Qualifications:
  • Bachelor's Degree in Life Sciences, Pharmacy, or a related business discipline.
  • Experience with managed care, prescription benefits, reimbursement, medical billing, and/or pharmacy.
Physical/Mental Demands and Work Environment:

The requirements and work environment characteristics described here are representative of those encountered while performing the essential functions of this position.

This is primarily a sedentary role. While performing the essential functions of this job, the employee is regularly required to stand and/or sit for extended periods (up to 90%). Additionally, they are frequently required to communicate verbally, type, and engage in repetitive motions, as well as reach and grasp; occasionally lifting and/or moving up to 25 pounds. The employee may also be required to stoop, crouch, push, pull, or kneel. Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position requires mental alertness. The employee must regularly communicate both verbally and in writing, concentrate on tasks, and observe details. The employee must frequently adapt to changes, manage stress, and think analytically.

This job operates in a professional office environment, routinely utilizing standard office equipment.

The noise level in the work environment is typically moderate, with frequent interruptions and multiple demands.

EVERSANA is dedicated to building and maintaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. All applicants must be able to pass a drug test and background investigation.

Our Cultural Beliefs

Patient Focused - I prioritize the best interests of the patient.

Client Satisfaction - I take ownership of every client interaction and its impact on outcomes.

Proactive - I am empowered and accountable for my actions.

Diversity Embraced - I foster an environment of awareness and respect.

Talent Development - I take charge of my growth and invest in the growth of others.

Collaborative Success - I connect passionately with others to achieve results.

Effective Communication - I engage in transparent and timely dialogue.

Innovation Driven - I approach all tasks with creativity and boldness.

EVERSANA is committed to offering competitive salaries and benefits for all employees. The anticipated base salary range for this position is $55,500 to $74,500, applicable only within the U.S. This range reflects the low and high end of the salary spectrum for this role. Compensation will be determined based on relevant experience, job-related qualifications, and geographic location. EVERSANA reserves the right to modify this salary range at any time.

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