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Customer Support Technician I

2 months ago

Branch, United States Mercury Broadband Full time
Customer Support Technician I

Are you looking for a fulfilling opportunity that allows you to connect with customers directly? As a Customer Support Technician I, you will engage with clients face-to-face, providing essential services that enhance their connectivity experience. Enjoy the flexibility of managing your own work vehicle and personal schedule.

Mercury Broadband stands at the forefront of delivering high-speed Internet and digital phone solutions. Our innovative approach combines robust fiber-optic networks with the versatility and dependability of advanced wireless technologies, ensuring that we reach those who need it most.

Position Overview:
The Customer Support Team at Mercury Broadband is dedicated to being the primary point of contact for our clients.
Our technicians are expected to be diligent and attentive, adhering to installation protocols and safety measures as directed by the Team Leader.

Employment Type:
Full-Time

Benefits Include:
- Health, Vision, Basic Dental & Life Insurance
- Short-Term and Long-Term Disability
- 401k Plan
- Paid Time Off
- Comprehensive Training Programs

Key Responsibilities:
- Install broadband technology at customer locations
- Configure and connect customer devices to the Mercury Network
- Diagnose and resolve issues with broadband equipment
- Adhere to cabling standards for residential and commercial setups
- Demonstrate basic mechanical and computer skills
- Utilize PC applications for programming and troubleshooting communications devices
- Communicate effectively with customers both verbally and in writing

Training Provided:
- Safety Procedures
- Installation Techniques
- Networking Fundamentals
- VoIP Systems

Mercury Broadband is committed to fostering an inclusive environment and is an equal opportunity employer. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
For individuals with disabilities who require accommodations, please reach out to our Human Resources Department.