Customer Support Team Lead
5 hours ago
The Senior Customer Support Specialist will be responsible for providing exceptional support to customers using our truss and component manufacturing software. This role will involve interacting with customers via various channels, resolving issues, and providing training and mentoring to other support staff.
Key Responsibilities- Provide technical support to customers via phone, email, online chat, or in person
- Assist in coordinating the work and schedule of Customer Support staff
- Provide training and mentoring to other support staff as needed
- Maintain customer accounts and records of customer interactions
- Use knowledge of our software product to answer inquiries or forward to the appropriate staff
- Assist other support specialists with complex issues
- Perform other related duties as assigned
- Excellent written and verbal communication skills
- Excellent analytical and problem-solving skills
- Extensive technical knowledge of component manufacturing operations
- Proficient in Microsoft Office Suite or similar software
- Proficiency with/ability to learn proprietary component manufacturing design software
- Possess a Warrior's Spirit and a Servant's Heart
- Bachelor's degree in a related field preferred
- At least five years of related experience required
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Travel as required
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