Senior Customer Support Specialist
1 day ago
The Senior Customer Support Specialist will play a key role in providing exceptional customer service and support to our clients. This individual will be responsible for resolving customer inquiries and issues in a timely and professional manner, while also providing training and mentoring to other support staff.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and online chat.
- Resolve customer complaints and concerns in a fair and timely manner.
- Collaborate with other support staff to ensure seamless customer service.
- Develop and maintain knowledge of our software products and services.
- Provide training and mentoring to other support staff as needed.
- Bachelor's degree in a related field.
- At least five years of experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
At Eagle Metal Products, LLC, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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