Senior Customer Support Specialist

1 day ago


Farmers Branch, Texas, United States Eagle Metal Products, LLC Full time
{"title": "Senior Customer Support Specialist", "description": "Job Summary

The Senior Customer Support Specialist will play a key role in providing exceptional customer service and support to our clients. This individual will be responsible for resolving customer inquiries and issues in a timely and professional manner, while also providing training and mentoring to other support staff.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and online chat.
  • Resolve customer complaints and concerns in a fair and timely manner.
  • Collaborate with other support staff to ensure seamless customer service.
  • Develop and maintain knowledge of our software products and services.
  • Provide training and mentoring to other support staff as needed.
Requirements
  • Bachelor's degree in a related field.
  • At least five years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

At Eagle Metal Products, LLC, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en"}

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