Customer Service Technician

4 weeks ago


Olive Branch, United States BrightSpeed Full time
About Brightspeed

Brightspeed is a leading provider of fast, reliable internet connections and exceptional customer experiences in the Midwest and South. We are committed to accelerating the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to rural markets.

Job Description

We are seeking a highly skilled Customer Service Technician to join our team. As a key member of our operations team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Your responsibilities will include:

  • Installing and maintaining high-speed internet, video, and voice networks
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer-facing work and sales referrals

Requirements

  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Bonus Points

  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)

Why Join Us?

Brightspeed is a Top Workplace recognized by the Charlotte Observer. We prioritize hiring talent in the Charlotte area and offer a comprehensive benefit program, including competitive medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We value diversity, equity, and inclusion and are an Equal Opportunity Employer/Veterans/Disabled.



  • Olive Branch, United States BrightSpeed Full time

    Job SummaryBrightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. You will also be responsible for maintaining and repairing...


  • Olive Branch, United States BrightSpeed Full time

    Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies,...


  • Olive Branch, Mississippi, United States Hueman PE Talent Solutions Full time

    Job Title: Field Service TechnicianMichelli Weighing & Measurement is seeking a skilled Field Service Technician to join their team. As a Field Service Technician, you will be responsible for performing technical services on industrial weighing and measurement equipment.Key Responsibilities:Set-up, install, repair, and maintain industrial weighing equipment...

  • Service Technician

    6 months ago


    Olive Branch, United States Homer Skelton Ford Full time

    Homer Skelton Ford in Olive Branch is has immediate openings for General Service Technicians! While experience is always welcomed, training is available for the right person.We are a family owned dealership for many decades in the Mid South.This is a position for someone who wants to advance their knowledge and begin a career path to become a certified...


  • Olive Branch, United States Homer Skelton Ford Full time

    Job DescriptionWe are seeking a skilled Express Service Technician to join our team at Homer Skelton Ford.This role offers competitive hourly pay and a range of benefits.Key responsibilities include providing exceptional customer service and ensuring timely repairs.As a member of our team, you will have the opportunity to work with a variety of vehicles and...


  • Olive Branch, United States Lawn Doctor Full time

    Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone,...


  • Olive Branch, Mississippi, United States Discount Tire Full time

    Job SummaryAs a Tire Service Technician at Discount Tire, you will be responsible for installing new tires and wheels, performing maintenance on tires, including rotations, balancing, repairs, and cleaning. You will also provide a world-class customer service experience and participate in hands-on, on-the-job training. Additionally, you will follow safety...


  • Olive Branch, Mississippi, United States Auto-Chlor System Full time

    Job OverviewAuto-Chlor System is seeking a highly motivated Sales and Service Technician to join our team in Memphis, TN. As a key member of our organization, you will be responsible for providing exceptional customer service, managing accounts, and ensuring the installation and maintenance of commercial dishwashing machines.Key ResponsibilitiesDeliver...


  • Olive Branch, United States GTN Technical Staffing Full time

    Job DescriptionL The Deskside Services Technician will provide support and maintenance within the organization's desktop computing environment. This includes installing diagnosing and maintaining all desktop equipment printers software applications and mobile devices to ensure optimal performance. Support will be performed in person (onsite users) or...


  • Olive Branch, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...


  • Olive Branch, Mississippi, United States Lawn Doctor DeSoto County Full time

    Job Summary:Lawn Doctor DeSoto County is seeking a reliable Customer Service Representative to provide exceptional customer service to our lawn care customers. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Taking inbound calls from customers and...


  • Olive Branch, Mississippi, United States Natureplex LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Associate to join our team at Natureplex LLC. As a key member of our customer service team, you will be responsible for maintaining accurate customer records, processing customer orders, and providing exceptional customer service.Key ResponsibilitiesMaintain accurate and...


  • Olive Branch, United States Natureplex LLC Full time

    Data and order processing by maintaining customers accounts and records of customer interactions with details of inquiries, complaints, or comments. - Effectively receives, processes, and monitors customer orders from inception to delivery while wor Customer Service, Associate, Service, Microsoft, Processing, Customer, Manufacturing, Retail


  • Olive Branch, Mississippi, United States Joe Sarrio - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a dedicated member of the Joe Sarrio State Farm Team, you will be responsible for assisting customers with inquiries, resolving issues, and processing policy transactions in a fun and professional office environment.Key...


  • Olive Branch, Mississippi, United States Softworld, a Kelly Company Full time

    About the RoleWe are seeking a highly skilled and experienced Field Services Technician to join our team at Softworld, a Kelly Company. As a key member of our IT support team, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key Responsibilities:Provide diagnostic support to the System and...


  • Olive Branch, Mississippi, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders and...


  • Olive Branch, Mississippi, United States Domino's Pizza LLC Full time

    Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? As a Customer Service Representative at Domino's Pizza, you'll be the face of our brand, ensuring every customer leaves with a smile on their face and a full stomach. **Key...


  • Olive Branch, Mississippi, United States American Income LifeInsurance Co Full time

    We are seeking a skilled Customer Service Representative to join our team at American Income LifeInsurance Co. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide product and service information to customersAnswer customer questions regarding their coverageDevelop...


  • Olive Branch, United States Circle K Full time

    Circle K - 4955 Goodman Road [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Olive Branch, Mississippi, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCAs a key member of our team, you will be responsible for:Greeting Customers and providing a positive experienceTaking Orders using our technology and Point of Sales SystemMaintaining the Front of the Store to ensure a clean and welcoming environmentEnsuring Orders are Accurate and organized for deliveryAt...