Customer Service Technician

2 days ago

Olive Branch, United States BrightSpeed Full time
About Brightspeed

Brightspeed is a leading provider of fast, reliable internet connections and exceptional customer experiences in the Midwest and South. We are committed to accelerating the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to rural markets.

Job Description

We are seeking a highly skilled Customer Service Technician to join our team. As a key member of our operations team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Your responsibilities will include:

  • Installing and maintaining high-speed internet, video, and voice networks
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer-facing work and sales referrals

Requirements

  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)

Bonus Points

  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)

Why Join Us?

Brightspeed is a Top Workplace recognized by the Charlotte Observer. We prioritize hiring talent in the Charlotte area and offer a comprehensive benefit program, including competitive medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We value diversity, equity, and inclusion and are an Equal Opportunity Employer/Veterans/Disabled.

  • Customer Service Technician

    2 days ago

    Olive Branch, United States BrightSpeed Full time

    Job SummaryBrightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. You will also be responsible for maintaining and repairing...

  • Service Technician

    5 months ago

    Olive Branch, United States Homer Skelton Ford Full time

    Homer Skelton Ford in Olive Branch is has immediate openings for General Service Technicians! While experience is always welcomed, training is available for the right person.We are a family owned dealership for many decades in the Mid South.This is a position for someone who wants to advance their knowledge and begin a career path to become a certified...

  • Sales and Service Technician

    3 weeks ago

    Olive Branch, Mississippi, United States Auto-Chlor System Full time

    Job OverviewAuto-Chlor System is seeking a highly motivated and customer-focused Sales and Service Technician to join our team in Memphis, TN. As a Sales and Service Technician, you will be responsible for providing exceptional customer service, managing accounts, and upselling our products and services.Key Responsibilities:Provide excellent customer service...

  • Customer Service Representative

    4 months ago

    Olive Branch, United States Lawn Doctor Full time

    Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone,...

  • Tire Service Technician

    2 days ago

    Olive Branch, Mississippi, United States Discount Tire Full time

    Job SummaryAs a Tire Service Technician at Discount Tire, you will be responsible for installing new tires and wheels, performing maintenance on tires, including rotations, balancing, repairs, and cleaning. You will also provide a world-class customer service experience and participate in hands-on, on-the-job training. Additionally, you will follow safety...

  • Sales and Service Technician

    3 hours ago

    Olive Branch, Mississippi, United States Auto-Chlor System Full time

    Job OverviewAuto-Chlor System is seeking a highly motivated Sales and Service Technician to join our team in Memphis, TN. As a key member of our organization, you will be responsible for providing exceptional customer service, managing accounts, and ensuring the installation and maintenance of commercial dishwashing machines.Key ResponsibilitiesDeliver...

  • Customer Service Representative

    6 days ago

    Olive Branch, United States WestRock Full time

    The Customer Service Representative (CSR) will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will receive and process routine customer orders, inquiries, and/or custome Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    1 day ago

    Olive Branch, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 days ago

    Olive Branch, Mississippi, United States Natureplex LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Associate to join our team at Natureplex LLC. As a key member of our customer service team, you will be responsible for maintaining accurate customer records, processing customer orders, and providing exceptional customer service.Key ResponsibilitiesMaintain accurate and...

  • Customer Service Representative

    4 weeks ago

    Olive Branch, Mississippi, United States Lawn Doctor Full time

    About the RoleLawn Doctor is seeking a skilled Customer Service Representative to provide exceptional support to our lawn care customers. As a key member of our team, you will be responsible for answering phone calls, addressing customer inquiries, and providing price quotes and sales support over the phone.Key ResponsibilitiesRespond to inbound calls from...

  • Customer Service Associate

    2 months ago

    Olive Branch, United States Natureplex LLC Full time

    Data and order processing by maintaining customers accounts and records of customer interactions with details of inquiries, complaints, or comments. - Effectively receives, processes, and monitors customer orders from inception to delivery while wor Customer Service, Associate, Service, Microsoft, Processing, Customer, Manufacturing, Retail

  • Customer Service Representative

    3 weeks ago

    Olive Branch, Mississippi, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Representative/Pizza Artist About the Job: Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for working in a fast-paced environment and a desire to grow with a dynamic company? If so, we want to hear from you! At Domino's Pizza LLC, we're on a mission to be the best...

  • Customer Service Representative

    2 days ago

    Olive Branch, Mississippi, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders and...

  • Customer Service Representative

    2 weeks ago

    Olive Branch, Mississippi, United States Lawn Doctor Full time

    About the RoleLawn Doctor is seeking a skilled Customer Service Representative to provide exceptional support to our lawn care customers. As a key member of our team, you will be responsible for answering phone calls, addressing customer inquiries, and ensuring customer satisfaction.Key ResponsibilitiesRespond to inbound calls from customers and potential...

  • Customer Service Representative

    4 weeks ago

    Olive Branch, Mississippi, United States Natureplex LLC Full time

    Job DescriptionKey Responsibilities:Maintain accurate customer accounts and records of interactions, including inquiries, complaints, and comments.Process customer orders from inception to delivery, ensuring timely and efficient service.Monitor and resolve customer issues in a professional and courteous manner.Requirements:Excellent communication and...

  • Customer Service Ambassador

    4 weeks ago

    Olive Branch, Mississippi, United States Circle K Stores, Inc. Full time

    Store Details: Located at Goodman Rd, Olive Branch, Mississippi. Availability: Flexible Shifts and Days. Job Summary: We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key Responsibilities: Provide excellent customer service and resolve customer complaints in a timely and professional manner.Assist...

  • Field Services Technician

    2 days ago

    Olive Branch, Mississippi, United States Softworld, a Kelly Company Full time

    About the RoleWe are seeking a highly skilled and experienced Field Services Technician to join our team at Softworld, a Kelly Company. As a key member of our IT support team, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key Responsibilities:Provide diagnostic support to the System and...

  • Customer Service Representative

    4 weeks ago

    Olive Branch, Mississippi, United States Lowe's Full time

    All Lowe\u0027s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need.Key Responsibilities:Provide exceptional customer service, ensuring a welcoming and professional experience for all customers.Maintain a clean and organized store environment, adhering to company...

  • Customer Service Representative

    3 weeks ago

    Olive Branch, Mississippi, United States Natureplex, LLC Full time

    Job DescriptionNatureplex, LLC is a leading pharmaceutical manufacturer of over-the-counter medicines and electrolytes. We are seeking a highly skilled Customer Service Associate to join our team in Olive Branch, MS.Key Responsibilities:Interact with customers to address inquiries and resolve complaints in a timely and professional manner.Process customer...

  • Customer Service Lead

    4 weeks ago

    Olive Branch, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our Unlimited Wash Club, and ensuring a positive experience for all guests.ResponsibilitiesWelcome and...