Office Manager

7 days ago


Fort Moore, United States Two Maids Full time
Job Title: Office Manager

We are seeking a highly skilled and experienced Office Manager to join our team in Columbus, GA. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our office, ensuring the highest level of customer satisfaction, and driving business growth.

Key Responsibilities:
  • Implement and execute The Complete Experience, our proprietary cleaning and customer service program.
  • Embody and adhere to our company's General Standards, ensuring a consistent and exceptional customer experience.
  • Understand and comply with all company policies, procedures, standards, specifications, guidelines, and training programs.
  • Oversee and administer all personnel decisions, including hiring, firing, disciplinary, and motivational tasks.
  • Directly involved in all training activities, including New Hire Orientation and field work inside a client's home.
  • Provide high-level customer service and oversee customer satisfaction throughout the office location.
  • Provide direct sales support via telephone, email, and face-to-face interactions.
  • Manage scheduling and customer relations using our Two Maids software package.
  • Report, distribute, and monitor all Team Member compensation.
  • Collect, receive, and deposit personal checks, cash, and/or credit card payments.
  • Ensure quality control of all Team Members, including house cleanings and office functions.
  • Store and organize all Customer and Team Member records.
  • Monitor and manage cleaning equipment/supplies and office equipment/supplies.
  • Manage Information Technology (IT) infrastructure.
  • Provide on-the-ground marketing support involving direct contact with the local community.
  • Maintain and ensure office cleanliness.
Requirements:
  • Must be 21 years of age or older.
  • Must be available for employment from 7:45 AM - 5:00 PM, Monday-Friday.
  • Must be able to communicate clearly and efficiently.
  • Must have a neat, safe, and well-maintained automobile.
  • Must be proficient in public speaking.
  • Must possess basic math skills related to bank deposits and payroll management.
  • Must possess a high school diploma or higher.
  • College degree preferred but some college education can be accepted.
  • Must satisfactorily complete a nationwide criminal background check.

We offer a competitive salary of $38,000.00-$50,000 per year, plus potential bonuses. Salary is scaled based on revenue.

At Two Maids, we cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone's role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives.



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