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Customer Service Retail Specialist

2 months ago

Moore, Montana, United States FedEx Office Full time

POSITION SUMMARY:
The Retail Service Representative consistently provides an exceptional customer experience to all patrons, employing consultative techniques to foresee customer requirements, propose alternatives, and deliver effective solutions. This service-oriented team member possesses comprehensive knowledge across all facets of the store's operations, including printing, signage, and logistics. Responsibilities include processing orders, coordinating in-store activities, offering pricing and product insights, and recommending suitable FedEx Office offerings.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Team Collaboration

  • Adheres to supervisor directives and supports fellow team members in executing store operations.
  • Participates in the training of new store personnel.
Customer Service
  • Exhibits consultative behaviors in a retail setting to comprehend each customer's unique needs.
  • Offers expertise in printing, signage, and shipping services, recommending appropriate FedEx Office products.
  • Delivers an outstanding customer service experience by anticipating needs, suggesting alternatives, and providing solutions.
  • Ensures prompt resolution of customer issues to their satisfaction.
  • Processes complex customer orders accurately using order systems.
  • Prepares items for shipping by assembling parcels, weighing packages, and affixing labels.
  • Operates printing and binding equipment using customer-supplied materials.
  • Maintains a safe, clean, and organized retail environment.
Financial Responsibility
  • Safeguards customer data and handles documents and packages with care.
  • Processes transactions using a Point of Sale terminal, including cash handling.
  • Maintains and stocks all retail equipment and supplies for optimal performance.
  • Stays informed on merchandising materials and ensures proper product display.
  • Takes proactive measures to minimize errors and waste.
  • Completes necessary financial documentation and assists with reporting as needed.
  • Adheres to operational procedures and complies with legal, HR, safety, and security policies.
Self-Management
  • Manages multiple tasks simultaneously.
  • Seeks opportunities for personal development within the retail environment.
  • Operates effectively with minimal supervision.
  • Complies with all team member standards as outlined in the handbook.
  • Performs additional duties as required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent.
  • 6+ months of relevant experience.
  • Strong verbal and written communication skills.
ESSENTIAL FUNCTIONS:
  • Ability to stand for the duration of the shift, excluding breaks.
  • Ability to lift and move up to 55 pounds.
  • Ability to bend and twist consistently.
  • Ability to communicate effectively with customers and team members.
  • Ability to work collaboratively and follow instructions.
  • Ability to thrive in a fast-paced environment.
  • Ability to maintain focus and attention for extended periods.
  • Ability to work independently and report regularly to work.
PREFERRED QUALIFICATIONS:

Pay Transparency:

Pay:

Additional Details:

FedEx Office is committed to delivering exceptional customer experiences and business excellence through a quality-driven culture.
  • Identifies areas for improvement in internal processes and proposes solutions.
  • Collaborates with management to optimize profitability and reduce costs.
  • Applies quality concepts learned in training to daily operations.
  • Supports FedEx Office quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination against any employee or applicant based on various protected characteristics.