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Customer Service Retail Specialist

2 months ago

Moore, Montana, United States FedEx Office Full time

POSITION SUMMARY:
The Retail Service Associate consistently provides an exceptional customer experience to all patrons, employing consultative skills to foresee customer requirements, propose alternatives, and deliver solutions. This service-oriented team member possesses comprehensive knowledge across all facets of the store's operations, including printing, signage, and shipping services. Responsibilities include processing orders, coordinating store activities, delivering pricing and product details, and recommending suitable FedEx Office offerings.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Adheres to the directives of supervisors and aids fellow team members in executing store functions.
  • Participates in the training of new store personnel.
Service
  • Exhibits consultative behaviors in a retail setting to comprehend each customer's unique needs.
  • Offers expertise in printing, signage, and shipping product lines, recommending appropriate FedEx Office services.
  • Delivers an outstanding customer service experience by utilizing consultative skills to anticipate needs, suggest alternatives, and provide solutions.
  • Ensures swift resolution of customer issues to their satisfaction.
  • Processes complex customer orders through order systems, providing accurate pricing information.
  • Prepares items for shipping by packaging them securely, weighing packages, and affixing labels.
  • Operates printing, binding, and related equipment using customer-supplied materials.
  • Maintains a safe, clean, and organized retail environment.
Profit
  • Safeguards customer data confidentiality and handles documents, media, and packages with care.
  • Processes financial transactions via a Point of Sale terminal, including cash handling.
  • Maintains and stocks all retail store printing and shipping equipment to ensure optimal performance.
  • Stays informed on retail merchandising materials and ensures proper display of products and signage.
  • Takes proactive measures to minimize errors and waste.
  • Completes necessary financial documentation and may assist with financial reporting.
  • Adheres to FedEx Office standard operating procedures, as well as legal, HR, safety, customer service, and security policies.
Self-Management
  • Manages multiple tasks simultaneously.
  • Seeks opportunities to enhance knowledge and skills within the retail environment.
  • Operates effectively with minimal supervision.
  • Complies with all FedEx Office team member and retail store standards.
  • Performs other duties as required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent.
  • 6+ months of relevant experience.
  • Strong verbal and written communication skills.
ESSENTIAL FUNCTIONS:
  • Ability to stand for the duration of the shift, excluding breaks.
  • Ability to lift and move up to 55 pounds.
  • Ability to bend and twist consistently.
  • Ability to communicate effectively with customers, vendors, and team members.
  • Ability to work collaboratively and follow instructions.
  • Ability to thrive in a fast-paced environment under pressure.
  • Ability to maintain focus and attention for extended periods.
  • Ability to work independently.
  • Regular attendance and adherence to established business hours are essential.
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management aims to deliver superior customer experiences, operational excellence, and financial returns through a commitment to quality.
  • Identifies areas for improvement in internal processes and proposes solutions.
  • Collaborates with management to reduce costs and optimize profitability.
  • Applies quality concepts learned in training to daily tasks.
  • Supports FedEx Office quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant based on various protected characteristics. Individuals with disabilities and military veterans are strongly encouraged to apply.