Client Support Specialist, Patient Advocate

1 week ago


Bridgewater, Massachusetts, United States Ethos Veterinary Health Full time

About the Role:

As a Client Service Representative, you will play a vital role in supporting our specialty and emergency departments while providing exceptional service to our guests. You will be the first point of contact for our clients, and your warm and welcoming demeanor will set the tone for their experience with our hospital.

Key Responsibilities:

  • Provide exceptional customer service to clients and their pets, ensuring a positive and memorable experience.
  • Support our specialty and emergency departments with administrative tasks, such as scheduling appointments and maintaining accurate records.
  • Communicate effectively with clients and referring veterinarians to educate them about our comprehensive services and ensure seamless care for their pets.
  • Assist with client/pet records and files, ensuring meticulous attention to detail and maintaining confidentiality.

Requirements:

  • Exceptional customer service skills, with the ability to build positive relationships with clients and their pets.
  • Ability to multitask and adapt to a fast-paced environment, with a focus on providing exceptional service in high-pressure situations.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and other hospital staff.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.

About Us:

Ethos Veterinary Health is a leading provider of veterinary care, dedicated to delivering exceptional service and compassionate care to our clients and their pets. Our team is passionate about providing a positive and memorable experience for every guest who walks through our doors.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.


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