Customer Service Team Lead

5 days ago


West Palm Beach, Florida, United States Burlington Full time
Job Description

We are seeking a highly motivated and customer-focused Part-Time Customer Service Lead to join our team at Burlington Stores, Inc.

The ideal candidate will have strong leadership skills, a friendly and outgoing demeanor, and an interest in retail. You will thrive in a fast-paced environment and be responsible for leading day-to-day customer service initiatives.

  • Main Responsibilities:
  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.


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