Customer Service Representative Team Lead

5 days ago


Palm Beach Gardens, Florida, United States Sarah Mclendon - State Farm Agent Full time
Job Overview

At Sarah Mclendon - State Farm Agent, we are committed to delivering exceptional customer service and building strong relationships with our customers. As a Customer Service Representative, you will play a critical role in achieving this goal.

About the Job: This is a full-time position that requires excellent communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. You will be responsible for answering customer inquiries, processing insurance claims, and maintaining accurate records of customer interactions.

Responsibilities:

  1. Answer Customer Inquiries: Respond to customer calls, emails, or chats in a timely and professional manner, providing accurate and helpful information to resolve their concerns.
  2. Process Insurance Claims: Handle insurance claims from start to finish, including investigating claims, gathering documentation, and communicating with customers and other stakeholders.
  3. Maintain Accurate Records: Ensure that all customer interactions, including phone calls, emails, and chats, are accurately documented and stored in our database.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Attention to Detail: High level of attention to detail, with the ability to maintain accuracy and precision in all aspects of your work.
  • Previous Customer Service Experience: Previous experience in a customer-facing role, preferably in the insurance industry.

Benefits:

  • Competitive Salary: $45,000 per year, based on experience.
  • Benefits: Comprehensive benefits package, including 401(k), paid time off, and competitive salary.
  • Career Growth Opportunities: Opportunity to grow and develop your career in a dynamic and supportive environment.

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