Customer Service Dispatch Coordinator
3 weeks ago
We are seeking a highly skilled Oxygen Dispatcher to join our team at Warrior Service Company LLC in Portland, OR. The ideal candidate will have 2-3 years of experience in dispatching, customer service, and advanced scheduling. Your excellent communication skills will enable you to interact effectively with veterans, team members, and clients, providing clear explanations and resolving issues promptly. Your ability to express empathy and integrity will be essential in building trust with our clients.
Responsibilities:
- Schedule technicians directly and indirectly according to client specifications and requests.
- Arrange for necessary repairs to restore service and comfort to clients.
- Communicate and relay information from technicians in the field to clients in real-time.
- Prepare and monitor daily work lists.
- Create work orders through our software and monitor them through to completion.
- Take incoming calls from clients and technicians documenting service repair completion details.
Requirements:
- 2-3 years of dispatching experience with customer service.
- Ability to work in a metrics-driven environment and meet deadlines.
- Results-driven mentality and strong problem-solving skills.
Work Environment:
- On-site in Portland, OR.
- Office environment with reliable commute required.
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Dispatch Coordinator
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