Customer Experience Lead

3 weeks ago


West Palm Beach, Florida, United States Set Point Tennis Full time
About This Role

We are seeking a Customer Experience Lead to join our team at Set Point Tennis. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

In this role, you will oversee the day-to-day operations of our retail store, manage sales associates, and maintain a clean and presentable store environment. You will also be responsible for developing and implementing strategies to drive sales growth and meet or exceed sales targets.

Key Responsibilities include:

  • Providing excellent customer service by assisting customers with their queries and resolving any issues in a timely manner.
  • Managing sales associates by providing training, assigning tasks, and conducting performance evaluations.
  • Developing and implementing strategies to drive sales growth and meet or exceed sales targets.
  • Maintaining accurate records of sales transactions, inventory levels, and customer interactions.
  • Recruiting, training, and developing sales associates to ensure they have the necessary skills to deliver exceptional customer service.

What We Offer:

  • A competitive salary: $65,000 - $85,000 per annum based on experience.
  • Opportunities for professional growth and development.
  • A dynamic work environment with a passionate team.


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