Client Service Executive

2 days ago


Little Rock, Arkansas, United States GGB - Global Full time
About the Role

We are seeking a highly skilled Client Service Executive to join our Global team at GGB. As a key member of our team, you will be responsible for managing client relationships and providing exceptional service to our clients.

Key Responsibilities
  • Manage client relationships and develop strategic plans to retain and grow business
  • Lead client service teams to identify and meet client needs
  • Develop and implement client-specific renewal strategies
  • Coordinate with brokers to deliver renewal strategies
  • Facilitate critical relationships between clients and insurers
  • Ensure client service team understanding of client needs and service delivery methods
  • Lead stewardship planning and delivery
  • Ensure overall account profitability with a value-based approach
  • Educate clients on risk management, risk transfer, and market trends
  • Manage input to and follow-up on invoicing and receivables process for assigned clients
Requirements
  • Current Property and Casualty License
  • Bachelor's degree with 5+ years client service and/or claims management experience, or High School degree/GED with 10+ years client service and/or claims management experience
Preferred Qualifications
  • Commercial insurance knowledge and experience managing client relationships
  • Solid financial acumen
Behaviors
  • Proficient in using technology as a tool to maximize productivity and quality
  • Strong written and verbal communication skills
  • Comfortably engage others in consultative discussion
  • Effectively manages/balances multiple and sometimes competing priorities
  • Works in a self-directed manner


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