Customer Experience Coordinator

3 days ago


Ashland, Ohio, United States Creative Va Full time
Customer Experience Specialist

At Creative Va, we're seeking a highly organized and detail-oriented Customer Experience Specialist to join our team. As a key member of our sales support team, you will play a critical role in ensuring total customer satisfaction on orders not assigned to a Project Manager.

Key Responsibilities:

  • Manage all aspects of customer service coordination from project initiation through invoicing
  • Provide pricing quotes to customers, assist with bid pricing, and expediting orders
  • On-going communication with clients on order status, updates, delivery, and scheduling of product
  • Coordinate scheduling when a Project Manager has not been assigned
  • Manage customer invoicing, AIA, and phase billing
  • Work with account management in assembling and creating presentations

Requirements:

  • A minimum of 3 years of sales coordination support, project coordination support, and/or purchasing experience required; furniture industry experience desirable
  • High-school diploma or GED; 4-year college a plus
  • Demonstrates proficiency in Microsoft Word, Excel, and Outlook
  • Strong aptitude for technology, Excel proficiency, and ability to research product on the web
  • Excellent math skills, communication skills, and ability to effectively handle multiple concurrent tasks and meet deadlines

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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