Nurse Care Coordinator

12 hours ago


Ashland, Ohio, United States King's Daughters Medical Center Full time
Job Summary

The Nurse Navigator plays a vital role in enhancing the patient experience at King's Daughters Medical Center by coordinating the plan of care throughout the continuum. This position involves various aspects of program management designed to improve patient experience and physician communication. The Nurse Navigator's primary responsibility is to advocate for patients and guide them through the healthcare system.

Key Responsibilities
  • Follow patients throughout the continuum of healthcare services across multiple departments and evaluate their progress.
  • Perform educational needs assessments and develop, implement, and evaluate educational programming to meet the learning needs of patients and/or employees.
  • Collect and analyze clinical data in support of quality improvement functions related to clinical quality improvement activities, JCAHO measures, and monthly reporting to necessary committees.
  • Assist team members and departments in promoting clinical outcome goals.
  • Continuously evaluate and monitor all aspects of clinical management and communication to recommend modifications in approach.
  • Assist in the development, implementation, and evaluation of policies and procedures to improve operational efficiency.
  • Maintain required patient records, reports, and statistics for quality of the program, including quality assurance, customer satisfaction, process improvement, safety, environmental, and infection control.
  • Participate in the development and implementation of program goals and overall unit performance.
  • Support evidence-based practice by applying knowledge/research findings as reported in the professional literature to clinical practice.
  • Provide in-house patient education.
  • Coordinate and present weekly or as needed information sessions with the director of the service line.
  • Collaborate with physicians and other members of the multidisciplinary team to reinforce information provided to patients.
  • Demonstrate effective assessment skills and related criteria, appropriate to the age of the patient, based on scientific facts and principles when assessing patients.
Requirements
  • Graduate from an accredited program for Registered Nurses.
  • Current active licensure in the State of Kentucky as a Registered Nurse.
  • Demonstrated experience with program development/management, including data collection and quality monitoring activities.
  • Experience providing in-service education for hospital staff as well as presentations for consumers/public.
  • Preferred qualifications: 5 years of clinical experience in the applicable service line, Bachelor's Degree in Nursing.


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