Service Manager

2 weeks ago

Wausau, Wisconsin, United States WEG Full time
About the Role

We are seeking a highly skilled Service Manager to join our team at WEG Electric Corp. As a key member of our organization, you will be responsible for overseeing the day-to-day activities of our internal and external teams, ensuring that our aftersales support is organized and efficient in order to guarantee prompt and appropriate responses to our customers.

Key Responsibilities
  • Promote the alignment of sales and customer demands with the after-sales service expectations, organizing company resources and structures to deliver an appropriate service level to our customers.
  • Interact with customers and other areas within Marathon, acting on a way to fully understand the demands and needs involved, assuring proper resources and areas are committed in a timely and effective manner.
  • Establish short- and medium-term goals and priorities for the Service Department, working closely with Sales and Product Managers to maintain and develop related business processes.
  • Develop and manage the appropriate structures in terms of personnel and resources, policies and procedures for the Service Department in order to provide the expected service level.
  • Identify minimum qualification and develop the teams by establishing comprehensive training and exchange programs, on both technical and relational skills, aiming to provide a high level of support for our internal and external customers.
  • Oversee the product warranty processes, including warranty claims processing from customers to the Marathon factories, cost estimates, repair authorizations and reporting, as well as necessary on-site activities in line with Marathon internal policies and local market practices and needs.
  • Develop and maintain relationships with repair shops and service providers to guarantee proper coverage for service needs including product modification capabilities.
  • Manage the aftersales technical support, including but not limited to technical questions, troubleshooting, and startups and commissioning activities.
  • Work with the Marathon plants Quality Managers to plan, organize and direct quality reviews and failure analysis on Marathon products, interfacing with both Marathon and customer Quality areas and using proper tools to identify root cause and corrective actions.
  • Manage spare parts technical information and sales, reviewing the needs of local inventory of parts.
  • Develop and maintain key performance indicators to monitor the Service Department activities and promote the continuous improvement of the service level.
  • Interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
  • Associate's degree in Engineering.
  • 7+ years of relevant business experience.
  • Commercial and business awareness.
  • Demonstrates substantial technical product knowledge, required.
  • Demonstrates proficiency with software tools used within the department.
  • Demonstrates breadth and depth of knowledge of customer needs, as well as knowledge of internal infrastructure and processes.
  • Knowledge of generally accepted industry practices.
  • Project Management.
  • Process Flow Mapping and Implementation.
  • People Management.
About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

What We Offer

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

  • Service Operations Manager

    2 weeks ago

    Wausau, Wisconsin, United States North Central Utility Full time

    Job SummaryNorth Central Utility is seeking a highly experienced and organized Service Operations Manager to lead our service operations team across 9 dealership locations in WI, MN & ND. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.Key...

  • Environmental Services Manager

    4 weeks ago

    Wausau, Wisconsin, United States Aspirus Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Environmental Services Manager to join our team at Aspirus Wausau Hospital. The successful candidate will be responsible for the overall management of Environmental Services, ensuring a high degree of satisfaction with the general appearance of the building's interior.Key ResponsibilitiesManage and...

  • Service Account Manager

    2 weeks ago

    Wausau, Wisconsin, United States JAMAR COMPANY Full time

    Job Title: Service Account Manager Job Summary: As a Service Account Manager at Jamar Company, you will be responsible for promoting and selling our offerings within an assigned territory, including expanding our customer base and driving growth. You will engage with current and prospective clients, understand their needs, and offer tailored service...

  • Senior Service Coordinator

    2 weeks ago

    Wausau, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    Job Title: Senior Service CoordinatorLutheran Social Services of Wisconsin and Upper Michigan is seeking a highly motivated and experienced Senior Service Coordinator to join our team. As a key member of our Family Self-Sufficiency Program, you will play a vital role in helping low-income families achieve self-sufficiency and financial stability.Job...

  • Service Account Manager

    4 weeks ago

    Wausau, Wisconsin, United States The Jamar Company Full time

    Job SummaryBartingale Mechanical, a dynamic and forward-thinking company, is seeking a Service Account Manager to promote and sell our offerings within an assigned territory. This role involves expanding our customer base, driving growth, and engaging with current and prospective clients to understand their needs and offer tailored service solutions.Key...

  • Drafting Services Manager

    4 days ago

    Wausau, Wisconsin, United States WAUSAU WINDOW & WALL SYSTEM Full time

    Job Summary:WAUSAU WINDOW & WALL SYSTEM is seeking a highly skilled Drafting Services Manager to oversee the creation and management of technical drawings, specifications, and detailed instructions required for the manufacturing process. The ideal candidate will have a strong background in drafting and documentation, with experience in leading teams and...

  • Insurance Client Service Manager

    2 weeks ago

    Wausau, Wisconsin, United States Wisconsin Collaborative for Healthcare Quality Full time

    Job Title: Brokerage Client ManagerAt M3, we're seeking a skilled Brokerage Client Manager to support and assist our Brokerage team in servicing accounts, placing new business, and maintaining strong client relationships.Key Responsibilities:Provide exceptional client service for assigned book of business, including responding to customer service problems...

  • Insurance Client Service Manager

    2 months ago

    Wausau, Wisconsin, United States Wisconsin Collaborative for Healthcare Quality Full time

    About the RoleWe are seeking a skilled Insurance Client Service Manager to support and assist our Brokerage team in servicing accounts, placing new business, and maintaining strong client relationships.Key ResponsibilitiesProvide exceptional client service for assigned book of business, including responding to customer service problems related to policies,...

  • Insurance Client Service Manager

    1 month ago

    Wausau, Wisconsin, United States M3 Insurance Full time

    About the RoleWe are seeking a skilled Brokerage Client Manager to support and assist our Brokerage team in servicing accounts, placing new business, and maintaining strong client relationships.Key ResponsibilitiesProvide exceptional client service for assigned book of business, including responding to customer service problems related to policies,...

  • Insurance Client Service Manager

    2 weeks ago

    Wausau, Wisconsin, United States Wisconsin Collaborative for Healthcare Quality Full time

    About the RoleWe are seeking a skilled Brokerage Client Manager to support and assist our Brokerage team in servicing accounts, placing new business, and maintaining strong client relationships.Key ResponsibilitiesProvide exceptional client service for assigned book of business, including responding to customer service problems related to policies,...

  • Service Manager Assistant

    1 month ago

    Wausau, Wisconsin, United States Kocourek Byrider Full time

    Service Advisor Opportunity at Kocourek ByriderWe are seeking a skilled Service Advisor to join our team at Kocourek Byrider. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide exceptional customer service, greeting customers promptly and obtaining necessary...

  • Commercial Lines Account Executive

    1 week ago

    Wausau, Wisconsin, United States APR Full time

    Job OverviewAPR is seeking a highly skilled Commercial Lines Account Executive to join our dynamic insurance team. As a key member of our team, you will act as a primary agent for Producer assigned accounts, managing a mid-market book of business and leading a dedicated service team.Key ResponsibilitiesManage client services and maintain relationships with...

  • Construction Equipment Sales Professional

    1 month ago

    Wausau, Wisconsin, United States Service Motor Company Full time

    Job Title: Construction Equipment Sales RepresentativeAt Service Motor Company, we are seeking a highly motivated and results-driven Construction Equipment Sales Representative to join our dynamic team. As a key member of our sales team, you will be responsible for selling new and used construction equipment to business and consumer customers, promoting...

  • Diesel Mechanic

    2 weeks ago

    Wausau, Wisconsin, United States Service Motor Company Full time

    Job SummaryThe Service Motor Company is seeking a skilled Diesel Mechanic to join our team. As a Diesel Mechanic, you will be responsible for inspecting, maintaining, and repairing agricultural, construction, and turf equipment. You will also provide exceptional customer service to all customers on the phone, at the job site, and in the dealership.Key...

  • Construction Equipment Sales Professional

    4 days ago

    Wausau, Wisconsin, United States Service Motor Company Full time

    Job DescriptionAt Service Motor Company, we are seeking a highly motivated and results-driven Construction Equipment Sales Representative to join our dynamic team. As a key member of our sales team, you will be responsible for selling new and used construction equipment to business and consumer customers.Key Responsibilities:Sell new and used construction...

  • Social Services Director

    1 week ago

    Wausau, Wisconsin, United States The Salvation Army Central Territory Full time

    Job SummaryThe Salvation Army Central Territory is seeking a highly skilled and compassionate Social Services Manager to lead our Social Services team. As a key member of our team, you will be responsible for overseeing the management of our social services programs, including supervision of case workers, food pantry workers, and shelter operations staff.You...

  • Construction Equipment Sales Professional

    2 weeks ago

    Wausau, Wisconsin, United States Service Motor Company Full time

    About the RoleWe are seeking a highly motivated and results-driven Construction Equipment Sales Representative to join our dynamic team at Service Motor Company. As a key member of our sales team, you will be responsible for selling new and used construction equipment to business and consumer customers, promoting services offered by our parts, service, and...

  • Field Service Technician

    2 weeks ago

    Wausau, Wisconsin, United States EO Johnson Business Technologies Full time

    Job SummaryEO Johnson Business Technologies is seeking a highly skilled and motivated Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers, ensuring that their office equipment is functioning properly and efficiently.Key...

  • Social Services Director

    2 weeks ago

    Wausau, Wisconsin, United States The Salvation Army USA Central Territory Full time

    About the RoleThe Salvation Army USA Central Territory is seeking a highly skilled and dedicated Social Services Manager to join our team. As a key member of our social services department, you will be responsible for overseeing the management of our social services programs, including supervision of case workers, food pantry workers, and shelter operations...

  • Customer Service Representative

    1 month ago

    Wausau, Wisconsin, United States Harrison Gray Search and Consulting LLC Full time

    Customer Service RepresentativeHarrison Gray Search and Consulting LLC is seeking a highly skilled Customer Service Representative to join our team in Wausau, Wisconsin. Our client is a leading independent insurance agency in Wisconsin, and we are looking for a professional who can provide exceptional customer service and support.Key Responsibilities:Work...