Service Operations Manager

1 month ago


Wausau, Wisconsin, United States North Central Utility Full time
Job Summary

North Central Utility is seeking a highly experienced and organized Service Operations Manager to lead our service operations team across 9 dealership locations in WI, MN & ND. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.

Key Responsibilities:

  • Lead a team of 9 service managers and 60+ technicians
  • Establish and implement procedures to ensure NCU and industry best practices for repair quality, safety, and proficiency
  • Manage service department P&L and achieve team compliance with vendor warranty policies
  • Develop and implement a safety program to meet OSHA regulations and NCU safety policies
  • Collaborate with HR manager and recruiter to maintain appropriate staffing levels in shops
  • Conduct annual performance reviews and create employee development and training plans
  • Work closely with factory and supplier field service and warranty teams
  • Manage days-to-close, productivity, profitability, and other department metrics

Requirements:

  • 10 years heavy-duty truck and/or trailer repair experience
  • 5 years heavy-duty shop management experience (or equivalent)
  • Multi-store management experience preferred
  • Excellent verbal and written communication skills
  • Proficient with technology and computer use
  • Experience with Excel, Word, PowerPoint, and Microsoft Teams
  • Strong knowledge of welding, fabrication, and trailer construction and repair
  • Able to learn and become proficient with system operating software
  • Working knowledge of accounting, including accounts payable, receivable, and financials
  • Proven leadership skills
  • Strong mechanical aptitude
  • Clean driving record

Benefits:

  • 401(k) with matching and profit sharing
  • FSA
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Paid holidays
  • Company vehicle
  • Training and professional development opportunities

Travel: 60% travel to branch locations (MN, WI, ND)

Job Type: Full-time

Schedule: Day shift, Monday - Friday, no weekends

Education: Associate or Bachelor's degree (Preferred)

Experience: Previous experience in related field required (10 yrs.), experience managing people required (5 yrs.)

Supervisory Responsibilities: Yes

Pay: Based on experience



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