Service Operations Manager
1 month ago
North Central Utility is seeking a highly experienced and organized Service Operations Manager to lead our service operations team across 9 dealership locations in WI, MN & ND. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.
Key Responsibilities:
- Lead a team of 9 service managers and 60+ technicians
- Establish and implement procedures to ensure NCU and industry best practices for repair quality, safety, and proficiency
- Manage service department P&L and achieve team compliance with vendor warranty policies
- Develop and implement a safety program to meet OSHA regulations and NCU safety policies
- Collaborate with HR manager and recruiter to maintain appropriate staffing levels in shops
- Conduct annual performance reviews and create employee development and training plans
- Work closely with factory and supplier field service and warranty teams
- Manage days-to-close, productivity, profitability, and other department metrics
Requirements:
- 10 years heavy-duty truck and/or trailer repair experience
- 5 years heavy-duty shop management experience (or equivalent)
- Multi-store management experience preferred
- Excellent verbal and written communication skills
- Proficient with technology and computer use
- Experience with Excel, Word, PowerPoint, and Microsoft Teams
- Strong knowledge of welding, fabrication, and trailer construction and repair
- Able to learn and become proficient with system operating software
- Working knowledge of accounting, including accounts payable, receivable, and financials
- Proven leadership skills
- Strong mechanical aptitude
- Clean driving record
Benefits:
- 401(k) with matching and profit sharing
- FSA
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Company vehicle
- Training and professional development opportunities
Travel: 60% travel to branch locations (MN, WI, ND)
Job Type: Full-time
Schedule: Day shift, Monday - Friday, no weekends
Education: Associate or Bachelor's degree (Preferred)
Experience: Previous experience in related field required (10 yrs.), experience managing people required (5 yrs.)
Supervisory Responsibilities: Yes
Pay: Based on experience
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