Ecommerce Optimization Specialist

15 hours ago


Saddle Brook, New Jersey, United States Arrow Full time
About the Role

We are seeking a highly skilled Ecommerce Specialist to join our team at Arrow. As a key member of our e-commerce team, you will be responsible for driving the e-commerce experience and coordinating all aspects of day-to-day e-commerce operations.

Key Responsibilities
  • Partner with the Senior Ecommerce Manager to build and execute site experiences across our own websites and retailers' websites.
  • Own the entire online listing process from end-to-end, including bringing listings live.
  • Manage product listings, including product titles, descriptions, images, videos, and all other applicable product attributes.
  • Continuously optimize product detail page copy, titles, descriptions, and keywords to improve the customer shopping experience and increase SEO relevance.
  • Audit retailer websites to identify gaps in existing marketing content and curate new content as applicable.
  • Collaborate with Product Management on product launch and own the process from start to finish, including customer setup in ERP, SKU setup & coordinating with IT on EDI.
  • Provide a high level of support to customers, addressing any concerns promptly.
  • Regularly review and interpret KPIs and analytics and translate the data to establish actionable plans for improvements.
  • Monitor inventory levels of.com drop ship SKUs at our 3PL and coordinate transfers as applicable to prevent lost sales.
  • Contribute to the development of the strategy for site features/functionality and execute these across categories to achieve sales and site-level goals.
  • Provide weekly reporting on e-commerce consumer sales and processed POs to support e-commerce business.
Requirements
  • Bachelor's degree or equivalent experience.
  • At least 2 years of experience working in e-commerce or a related field.
  • Familiar with relevant e-commerce platforms and tools, including Google Analytics.
  • Proficient in Microsoft Office, especially Excel.
  • Detail oriented and deadline-driven with a strong sense of urgency.
  • Extremely well organized and able to manage multiple projects simultaneously.
  • Highly effective written and verbal communication skills.
  • Able to work independently within a cross-functional team environment; team player and collaborator.


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