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Guest Relations Specialist

2 months ago

Washington, Washington, D.C., United States SOFITEL Full time
Job Overview

Company Overview:
At Sofitel, we are more than just a hospitality brand; we are a community that embraces individuality. We encourage you to be yourself and find a role that resonates with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore endless opportunities within our organization.

Benefits:

  • Generous Paid Time Off
  • Comprehensive Medical, Dental, and Vision Insurance, along with a 401K plan
  • Employee benefit card providing discounted rates at Sofitel locations worldwide
  • Access to learning programs through our Academies
  • Opportunities for talent development and career advancement
  • Engagement in Corporate Social Responsibility initiatives

Compensation: $27.39 per hour

Key Responsibilities:

As a Guest Relations Specialist, reporting to the Front Office Manager, your primary responsibilities will include:

  • Exemplifying Reception, Concierge, and Operator service standards in all guest interactions while adhering to brand and departmental policies.
  • Maintaining a thorough understanding of all relevant systems and operational procedures.
  • Promoting brand loyalty by enrolling new members in our loyalty program and updating guest profiles.
  • Ensuring compliance with Health & Safety policies to foster a secure work environment.
  • Addressing guest inquiries promptly and effectively, including in-room dining requests.
  • Facilitating reservations for hotel services, dining, tours, and transportation.
  • Logging and responding to all guest requests in the appropriate systems.
  • Providing detailed information about hotel amenities, services, and local attractions.
  • Assisting with the check-in and check-out processes, ensuring accuracy in billing and guest preferences.
  • Coordinating with Housekeeping to ensure room readiness and guest satisfaction.
  • Communicating VIP arrivals to designated team members for special attention.
  • Other duties as assigned.
Qualifications:

Required Skills and Experience:

  • Prior experience in front office operations or reservations is advantageous.
  • Strong attention to detail and numerical proficiency.
  • Familiarity with Property Management Systems (Opera) is a plus.
  • Flexibility to work varied schedules, including weekends and holidays.
  • Ability to work independently with minimal supervision.
  • Team-oriented with a passion for delivering exceptional guest service.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Highly organized and able to thrive under pressure.
Work Environment:

Join a diverse team representing over 20 countries, where you will receive training from experienced professionals to enhance your skills.

Visa Requirements: Candidates must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square does not assist with work authorization.

Diversity & Inclusion Commitment: We are dedicated to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.