Safety and Security Officer

4 weeks ago


Sacramento, California, United States Citizen Hotel Full time

Job Summary: We are seeking a skilled Safety and Security Officer to join our team at The Citizen Hotel, Autograph Collection. As a Safety and Security Officer, you will be responsible for providing a safe and secure environment for our guests and employees.

Responsibilities:

  • Provide exceptional customer service and maintain a friendly, approachable demeanor at all times.
  • Maintain regular attendance and adhere to Aimbridge Hospitality standards.
  • Ensure high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
  • Comply with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Answer phone and dispatch in a timely manner and demonstrate proper two-way radio etiquette.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and Associate incidents.
  • Hold briefing with Guest Services staff at the beginning and end of shift.
  • Open secured areas for authorized personnel and check ID of visitors/Associates as necessary.
  • Maintain awareness of legal limitations of position.
  • Assist guests to their rooms or help guests enter their rooms.
  • Investigate room thefts, auto accidents/thefts, and assault complaints for guests.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Assist HR/MOD with responding to Associate altercations.
  • Assist with intoxicated guests.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Conduct rounds checking for safety hazards, checking lights and door locks, and picking up items left on the property.
  • Assist during medical emergencies and administer First Aid/C.P.R/Heimlich maneuver as necessary.
  • Complete Incident/Accident Reports in a clear and concise manner.
  • Receive deliveries and deliver requested items to guest rooms as needed.
  • Assist Front Desk with Express Check-outs, newspaper delivery, and with van runs as requested or applicable to the needs of the Hotel.
  • Handle items for Lost and Found according to the standards.
  • Work special functions, attend meetings, and/or perform other duties as required.

Property Details:

The Citizen Hotel, Autograph Collection is a 4-star hotel located in Sacramento, featuring a fitness center and bar, as well as a restaurant. Our hotel offers a 24-hour front desk and room service.

At our hotel, all rooms come with a desk, a TV, and a private bathroom. Continental and à la carte breakfast options are available every morning.

Company Overview:

Aimbridge Hospitality is the global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits:

  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

Compensation:

USD $15.78/Hr. - USD $23.66/Hr.



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