Cookie Store Operations Manager

4 weeks ago


Boulder, Colorado, United States Insomnia Cookies Full time
Store Manager in Training Role Overview

Insomnia Cookies is seeking a highly motivated and experienced Store Manager in Training to join our team. As a Store Manager in Training, you will be responsible for supervising and training team members, leading new staff onboarding, and supporting the Store Ops Manager with ordering and inventory control.

Key Responsibilities:
  • Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager is not present.
  • Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries.
  • Lead new hourly staff onboarding and initial training.
  • Conduct initial interviews for potential new hires in the manager's absence.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Hold staff accountable to Insomnia Cookies' standards, including baking, uniform, and company policies.
  • Upsell and provide excellent customer service, ensuring all team members do the same.
Requirements:
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week.
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.
About Us:

Insomnia Cookies was founded in a college dorm room and has since become a cult brand known for its warm, delicious delivery. With an expanding footprint of over 290 stores globally, we are revolutionizing the cookie game by truly "Imagining What's Possible."



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