Restaurant Operations Manager

1 week ago

Boulder, Colorado, United States The Kitchen Boulder Full time

About the Role:

The AGM supports the General Manager in building a cohesive team, managing the daily operations of the restaurant, and creating an environment of fun, warm and relaxed hospitality. The right candidate must have the ability to manage and inspire staff, a solid understanding of restaurant operations, and the ability to bring creative solutions to the table.

Responsibilities:

  • Assist GM in all areas of the restaurant and support final decisions on matters of importance.
  • Ensure positive guest service in all areas. Promptly investigate and resolve complaints concerning service and food quality taking any and all appropriate actions to turn dissatisfied guests into regulars.
  • Create lasting relationships with guests to ensure contagious loyalism.
  • Maintain an accurate plan of restaurant staffing needs. Assist with interviewing and hiring candidates.
  • Assist GM with employee supervision, discipline, training, development, and termination.
  • Develop employees by providing ongoing feedback, establishing performance expectations, and assisting with performance reviews.
  • Demonstrate integrity in all areas, both personal and professional. Instill trust and dependability among the staff always working with a team mindset and from a place of respect.
  • Manage shifts including daily decision-making, scheduling, product quality, and cleanliness.
  • Share in the restaurant's vision and responsibility of being eco-conscious through sustainability and leadership in the community and industry.
  • Ensure that all financial and personnel/payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  • Ensure proper safety procedures are in place to provide a safe working and guest environment and to reduce the risk of injury and accidents. Report employee or guest accidents promptly.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, health department regulations, and all federal/state/local laws. Always follow and enforce company policies and procedures.
  • Ensure consistent, high-quality service and food preparation. Adhere to company standards to increase sales and minimize costs.

Qualifications:

  • Self-discipline, initiative, leadership ability, and outgoing nature.
  • Exceptional communication skills.
  • Strong computer skills; experience with Microsoft Excel and Word, industry POS, and scheduling platforms preferred.
  • Minimum 3 years of experience in a supervisory position for a full-service, high volume, upscale dining restaurant or other food and beverage establishment with a similar capacity and clientele.
  • Having directly supervised at least 30 employees.
  • Superior temperament, adaptable nature, and good communication skills.
  • Motivated professional with a love for taking care of others.
  • Demonstrate integrity in all areas, both personal and professional.
  • Ability to manage multiple tasks at a time while maintaining attention to detail.
  • Must be able to operate effectively as part of a team and communicate clearly.
  • Must be able to serve alcohol.
  • The ability to work evenings, weekends, and holidays.
  • Must be at least 18 years of age.

Working Conditions:

  • Ability to perform all functions at the restaurant level.
  • Working with hot, cold, and potentially hazardous equipment as well as operating office equipment.
  • While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk.
  • May be required to work in very warm or cold conditions for an extended period of time.
  • The employee is occasionally required to climb or balance and stoop, kneel, and crouch.
  • The employee must regularly lift and /or move up to 45 pounds, frequently lift and/or move up to 45 pounds, and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee may be asked to walk to local businesses, promoting, marketing, and distributing materials as needed.
  • The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Salary and Benefits:

  • $70,000 - $90,000 annually
  • Competitive salary
  • PTO and Paid Sick Time
  • Health, vision, and dental insurance
  • 401K retirement plan with employer match
  • Short-term and Long-term disability insurance
  • Wellness reimbursement program
  • Store discount
  • Educational Reimbursement
  • Advancement Opportunities
  • Great Company Culture and Community Involvement

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