Customer Service Specialist
2 days ago
**Job Title:** Customer Service Specialist - Luxury Retail
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Marc Jacobs International. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, driving sales and service by staying up-to-date with product knowledge and industry trends.
**About Us:
Marc Jacobs is a leading luxury fashion brand that has been pushing the boundaries of fashion for nearly 40 years. Our philosophy is built on pioneering designs, an irreverent spirit, and the everyday and the extraordinary. We believe in being true to ourselves and celebrating individuality.
**Responsibilities:
• Provide exceptional customer service by listening to customers' needs and offering tailored solutions
• Drive sales and service by staying up-to-date with product knowledge and industry trends
• Build strong relationships with customers by delivering a unique and personalized experience
• Collaborate with colleagues to maintain a well-organized store environment
• Meet or exceed individual and store sales targets
• Stay curious and keep learning by continuously seeking and receiving feedback from colleagues and management
• Ensure both the sales floor and stockroom are well-organized
**Requirements:
• 1+ year's experience in retail, sales, or industry-adjacent role with a focus on customer service
• Excellent verbal and written communication skills
• Strong attention to detail and ability to multitask
• Ability to work a retail schedule including evenings, weekends, and holidays
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
**Benefits:
The salary range for this position is $55,000 - $75,000 per annum, depending on relevant skills and experience. We offer a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental, and vision insurance, and 401k matching. Additionally, employees receive discounts on travel, entertainment, and more through our partnership with PerkSpot, as well as access to discounts on other LVMH brands.
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