Customer Service Representative
3 weeks ago
**About Our Company**
At Hilton Garden Inn Detroit Troy, we value our employees and strive to create a supportive and inclusive work environment that fosters growth and development. Our commitment to a people-first culture is reflected in our approach to employee benefits, training, and development opportunities. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. In addition, we provide unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
We are looking for a Full-time Front Desk Agent to join our team. The ideal candidate will have prior hospitality experience, strong clerical and customer service skills, and full-time availability. Weekend availability is also required.
The successful candidate can expect a competitive salary of approximately **$35,000 - $45,000 per year**, depending on experience. We also offer a comprehensive benefit package, including paid time off, 7 paid holidays, and a 401(k) plan with company match.
Responsibilities:
- Greet customers immediately with a friendly welcome and use clear speaking voice to understand requests.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details such as room rate and number of guests.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Promptly answer the telephone and retrieve messages for customers.
- Closely manage guest accounts and resolve any complications or complaints that may arise.
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