Customer Service Representative/Trainer

1 week ago


Troy, Michigan, United States Michigan Farm Bureau Full time

Job Overview

The Michigan Farm Bureau is seeking a skilled Customer Service Representative/Trainer to join our team. As an integral part of our Agent Development Office, you will play a vital role in providing exceptional customer service and training to independent contractor insurance agents.

Key Responsibilities:

  • Provide comprehensive training and support to agents, ensuring they have the necessary tools and knowledge to quote, sell, and service clients effectively.
  • Offer prompt, professional, and courteous assistance to customers via phone, email, or in-person, resolving policy issues and addressing concerns.
  • Collaborate with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds to deliver seamless support and services.
  • Process and verify insurance and membership transactions, maintaining accuracy and attention to detail.
  • Take ownership of complaints and inquiries, proactively following through to resolution and ensuring customer satisfaction.
  • Maintain cash drawers, handling all monies according to established procedures and protocols.
  • Gather and prepare quotes and information for various lines of business, supporting new agents and field staff as they learn and develop their skills.

Requirements:

  • A minimum of an Associate's degree required; Bachelor's degree preferred with a focus on business administration, FBCISR, AINS, CIC, management, insurance, or finance.
  • Active P/C license required or must be successfully obtained within 90 days of employment.
  • Experience with Microsoft Outlook, Word, Excel, and PowerPoint required.
  • Willingness to pursue continuing job-related training and education essential.

Benefits:

  • An estimated salary range of $53,670-$66,014 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) options.
  • Ongoing training and development opportunities to enhance your skills and expertise.


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