Customer Service Representative
1 month ago
Job Title: Customer Service Specialist
Job Summary:
The Customer Service Specialist will be responsible for providing exceptional customer service to internal and external customers, responding to phone inquiries, and resolving customer complaints in a timely and professional manner. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and technical support to customers
- Collaborate with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- High school diploma or equivalent required
- Associate's degree or higher preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer, and marketer of intelligent motion solutions that move the world forward and improve lives. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly skilled and motivated Customer Service Specialist to join our team.
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