Customer Service Representative

2 weeks ago


Getzville, New York, United States Garnet River Full time

We are seeking a Customer Service Representative for an international transportation company. The Representative will provide support to customers with issues involving public transportation payment cards and related accounts. They will be responsible for delivering professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. The Representative will be based out of Buffalo, NY, and may have the opportunity to work a hybrid schedule once meeting attendance and performance metrics.

Key Responsibilities:

• Answer all incoming fare media phone calls from customers.

• Process all fax and email inquiries.

• Perform all assigned tasks as quickly and accurately as possible.

• Follow all established policies, procedures, and written/verbal instructions.

• Ensure all assigned issues are updated and resolved as efficiently and as quickly as possible.

• Answer all inquiries related to fare media.

• Initiate outbound calls as needed.

Requirements:

• High school degree or equivalent, 1-3 years experience in a Customer Service/Call Center.

• Some college coursework preferred.

• Must be a good team player.

• Must possess a positive attitude.

• Must excel in a fast-paced environment.

• Able to work and respond in a high-volume situation.

• Willing to work extended hours.

• Ability to type 40 plus words per minute (WPM).

• Proficient in Microsoft Office.

Pay Rate: $17.00/hour

Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find technical talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)



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