Night Audit Clerk
3 weeks ago
Hotel Equities is seeking a skilled Night Auditor to join our team at the Courtyard Austin Round Rock in Round Rock, Texas. As a Night Auditor, you will be the first point of contact for guests, providing warm and knowledgeable service to ensure a positive experience.
Key Responsibilities:- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
- High School diploma /Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
- Team Driven and Values Based Culture.
- Medical/Dental/Vision.
- Vacation & Holiday Pay.
- Same-day pay available.
- Employee Assistance Program.
- Career Growth Opportunities/ Manager Training Program.
- Reduced Room Rates throughout the portfolio.
- Third Party Perks (Movie Tickets, Attractions, Other).
- 401(k).
- Employee assistance program.
- Employee discount.
- Flexible schedule.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Referral program.
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