Night Audit Clerk

3 weeks ago


Round Rock, Texas, United States Hotel Equities Full time

Hotel Equities is seeking a skilled Night Auditor to join our team at the Courtyard Austin Round Rock in Round Rock, Texas. As a Night Auditor, you will be the first point of contact for guests, providing warm and knowledgeable service to ensure a positive experience.

Key Responsibilities:
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record and process all guest calls, messages, requests, questions or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times.
Requirements:
  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
What We Offer:
  • Team Driven and Values Based Culture.
  • Medical/Dental/Vision.
  • Vacation & Holiday Pay.
  • Same-day pay available.
  • Employee Assistance Program.
  • Career Growth Opportunities/ Manager Training Program.
  • Reduced Room Rates throughout the portfolio.
  • Third Party Perks (Movie Tickets, Attractions, Other).
  • 401(k).
  • Employee assistance program.
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Life insurance.
  • Parental leave.
  • Referral program.


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