Distribution Center Receiving and Operations Manager
6 days ago
The Distribution Center Receiving and Operations Manager is responsible for overseeing the daily operations of a wholesale HVAC distributorship, ensuring seamless execution of receiving, put-away, and other receiving-type activities. This role requires a strong focus on improving service levels and reducing errors.
Key Responsibilities- Supervise Shipping Functions: Oversee out-bound shipments, LTL, and orders, ensuring timely and accurate execution.
- Warehouse Operations: Conduct daily walks to identify obstacles and opportunities that may impact daily operations, maintaining a professional demeanor with vendors, employees, and other stakeholders.
- Receipt Process: Ensure all receipts are checked against paperwork, received into the system, and put away within 24 hours of receipt, with a focus on maintaining a 48-hour receipt process.
- Damage and Shortage Management: Correctly note and process damages, shortages, and overages, working with accounts payable and vendors to resolve issues and prevent errors.
- Service Center Communication: Respond to service centers in a timely manner, working with them to resolve issues related to service levels, product availability, and other concerns.
- Carrier Management: Manage inbound shipments, adjusting delivery times, appointment schedules, and volume as needed to optimize operations.
- Warehouse Maintenance: Direct and participate in bin location maintenance, slotting, consolidation, min and max maintenance, pick sequencing, and reorganizing to ensure efficient warehouse operations.
- Reporting and Analytics: Generate and analyze reports on key performance indicators, including carrier receiving schedules, locked locations, unposted receipts, items on MUs, HD/WM out of balance, open ASNs, rebalance transfers, replens, and damage pending lists.
- Employee Development: Train and mentor warehouse personnel on company policies, safety procedures, and product handling best practices, ensuring a safe and efficient work environment.
- Quality Control: Monitor daily damage and maintain damage pending lists, working with service centers and corporate to resolve issues and prevent future damage.
- Equipment Maintenance: Ensure warehouse equipment, including forklifts, pallet jacks, and wrap machines, is properly maintained and in good working condition.
- Customer Service: Provide excellent customer service, communicating effectively with contractors, customers, and employees to resolve issues and meet expectations.
- Leadership and Management: Recruit, hire, train, and lead a diverse workforce, setting performance targets and holding employees accountable for meeting those targets.
- Productivity and Efficiency: Monitor and improve daily productivity, ensuring a 99.9% DC fill rate, accurate put-away, and efficient use of resources.
- Warehouse Environment: Maintain a clean and organized warehouse environment, focusing on daily sanitation and housekeeping.
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