Technical Service Desk Agent

5 days ago


North Chicago, Illinois, United States Global Enterprise Services, LLC Full time

**Job Overview:

We are seeking a Technical Service Desk Agent to join our team at Global Enterprise Services, LLC. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients across various desktop platforms.

**Key Responsibilities:**

  • Provide timely and effective support for computer hardware, software, and peripheral issues
  • Create and manage tickets in our ServiceNOW ticketing system
  • Collaborate with colleagues to resolve complex technical issues

**Requirements:**

  • Bachelor's degree in Computer Science or related field (preferred)
  • 1-2+ years of experience in help desk or technical support role
  • Security+ CE certification (or equivalent)
  • IAT Level II certification
  • Public Trust Clearance - Tier 3

**Salary:** $55,000 - $65,000 per annum, depending on experience



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