Technical Service Desk Agent
5 days ago
**Job Overview:
We are seeking a Technical Service Desk Agent to join our team at Global Enterprise Services, LLC. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients across various desktop platforms.
**Key Responsibilities:**
- Provide timely and effective support for computer hardware, software, and peripheral issues
- Create and manage tickets in our ServiceNOW ticketing system
- Collaborate with colleagues to resolve complex technical issues
**Requirements:**
- Bachelor's degree in Computer Science or related field (preferred)
- 1-2+ years of experience in help desk or technical support role
- Security+ CE certification (or equivalent)
- IAT Level II certification
- Public Trust Clearance - Tier 3
**Salary:** $55,000 - $65,000 per annum, depending on experience
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