Hotel Guest Service Agent

3 weeks ago


Chicago, Illinois, United States Hyatt Centric Chicago Loop Full time
About the Role

The Front Desk Agent position at Hyatt Centric Chicago Loop is a fantastic chance to launch or further your career in hospitality. In this role, you will be responsible for managing the front desk operations, handling guest inquiries, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Greeting and registering guests, processing payments, and issuing room keys
  • Assisting guests with requests, resolving issues, and providing recommendations on hotel amenities and local activities
  • Handling cash, credit card transactions, and maintaining accuracy in financial reports
  • Communicating effectively with colleagues, management, and external partners to ensure seamless operations

We offer a competitive salary range of $50,000 - $65,000 per year, commensurate with experience. Full-time employees also enjoy a comprehensive benefits package, which includes medical, dental, and vision coverage, paid time off, and employee assistance programs.

About Us: At Hyatt Centric Chicago Loop, we pride ourselves on delivering exceptional guest experiences through our commitment to innovative hospitality and world-class service. Our associates embody a culture of respect, inclusivity, and continuous improvement, making us an ideal place to grow and develop your career.



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