IT Service Manager
1 month ago
Aqueity is seeking a skilled IT Service Manager to direct the day-to-day operations of our service desk support team. The ideal candidate will lead and mentor our technical support team to provide excellent customer service and resolve all technical issues.
Key Responsibilities:
Manage the help desk team, monitor and evaluate performance, and provide coaching and training as needed
Maintain customer relationships ensuring customer satisfaction including timely and accurate customer service on a daily basis
Provide onboarding, training and development for IT support technicians
Manage team schedules ensuring proper coverage for optimal customer support
Audit ticket documentation, completion, and other service-related metrics
Ensure quality technical support and high level of client satisfaction
Set specific customer service standards and hold team accountable to those standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team's productivity
Provide customer feedback to the appropriate internal teams, including project team
Collaborate with other internal groups maintaining and improving communication, processes, and promoting cross-functional teamwork
Document and track all required information supporting accurate ticket reporting
Resolve service requests and escalate service requests to other resources as needed
Communicate with customers as required including updates on incident progress and notification of impending changes or agreed outages
Display ability to patiently walk user through steps needed to address an issue
Create documentation of support processes and client-specific requirements for recurring issues as comprehensive knowledge base reference for team
Handle difficult situations calmly and with confidence
Display empathy for our technology users and their day-to-day challenges
Maintain good organization and follows each user service issue through to completion
Requirements:
B.S. degree in Computer Science, Information Technology or relevant field, or equivalent combination of education and experience
2+ years' experience in tech support or customer service role, or related discipline
Proven work experience as a Help Desk Manager strongly preferred
IT MSP or IT consulting services experience required
Proven experience managing and maintaining client relationships and resolving escalated technical issues for clients
Team management skills, with ability to maintain a positive and encouraging environment for all team members
Proven ability and success in promoting positive and cohesive team atmosphere with cross-functional teams
Problem solving attitude with ability to motivate the team to achieve specific goals
Ability to multi-task and adapt to changes quickly while managing competing priorities
Solid technical background with ability to give instructions to non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Experience with ticketing systems, network monitoring and other tech support related tools preferred
Technical diagnostic skills with ability to appropriately match resources to technical issues
Advanced understanding of operating systems, business applications, printing and network systems
Self-motivated with the ability to work and thrive in a fast-paced environment
Salary Range:
$80-110k
-
IT Service Manager
4 weeks ago
Downers Grove, Illinois, United States Aqueity Full timeJob OverviewAqueity is seeking a skilled IT Service Manager to lead our technical support team. The ideal candidate will direct the day-to-day operations of the service desk support team, ensuring excellent customer service and resolving technical issues.Key ResponsibilitiesManage the help desk team, monitor performance, and provide coaching and training as...
-
Office Coordinator
4 weeks ago
Downers Grove, Illinois, United States Alert IT Solutions Full timeJob OverviewAbout Alert IT Solutions:We are a dynamic and growing organization dedicated to delivering exceptional services and products to our clients. We are seeking a detail-oriented and proactive Office Assistant / Account Manager to support our team.Key Responsibilities Serve as the primary point of contact for assigned accounts. Handle client...
-
Insurance Account Manager
4 weeks ago
Downers Grove, Illinois, United States Health Care Service Corporation Full timeJob SummaryThis position is responsible for coordinating the servicing of mid-size and large accounts and key brokers. The successful candidate will be responsible for client retention and customer satisfaction. This role partners with sales, service, and underwriting to effectively retain business, demonstrating a working knowledge of products as well as...
-
Marketing Service Representative
4 weeks ago
Downers Grove, Illinois, United States Health Care Service Corporation Full timeAt Health Care Service Corporation, we're committed to empowering our employees with the tools and resources they need to succeed. As a Marketing Service Representative, you'll play a critical role in supporting our Sales and Account Management teams in prospecting, acquiring, and renewing business.Responsibilities may include:Conducting research on...
-
Patient Service Representative
4 weeks ago
Downers Grove, Illinois, United States Advocate Health Full timeJob Summary:As a Patient Service Representative at Advocate Health, you will play a vital role in ensuring seamless patient care. Your primary responsibility will be to complete patient order confirmations and modifications for item changes occurring after initial order ticket printing. This involves reviewing all paperwork submitted with equipment set up...
-
IT Service Desk Director
4 weeks ago
Downers Grove, Illinois, United States Aqueity Full timeJob Summary:The IT Service Manager at Aqueity is responsible for overseeing the day-to-day operations of the service desk support team. This role requires a skilled professional to lead and mentor the technical support team in providing excellent customer service and resolving technical issues.Key Responsibilities: Manage the help desk team, monitor and...
-
Surgical Services Specialist
4 weeks ago
Downers Grove, Illinois, United States Agiliti Health, Inc. Full timeJob Description:POSITION SUMMARYThe Surgical Services Specialist is responsible for driving strategic sales initiatives in an assigned territory, identifying, qualifying, and closing new business opportunities. This role is accountable for designing and executing a territory plan centered around Agiliti Surgical Services as part of the Equipment Value...
-
Customer Service Director
4 weeks ago
Downers Grove, Illinois, United States Abercrombie & Kent Full timeJob SummaryAs the Customer Service Director at Abercrombie & Kent, you will be responsible for leading the guest relations and quality assurance teams in the US source market. Your primary goal will be to ensure timely and complete tracking, follow-up, resolution, and response to all guest issues. You will use company-wide surveys to identify opportunities...
-
Account Manager
4 weeks ago
Downers Grove, Illinois, United States HUB International Full timeAbout HUB InternationalHUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected. With a focus on providing peace of mind, our team of professionals across North America offers tailored insurance solutions that put our clients in control.Why Choose HUB International?Our network of over 450...
-
Customer Service Representative
1 month ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, building strong relationships, and addressing their inquiries and concerns.Key ResponsibilitiesProvide excellent...
-
Financial Services Career Accelerator
4 weeks ago
Downers Grove, Illinois, United States New York Life Full timeJob DescriptionNew York Life is seeking a talented Financial Services Professional to join our team. As a Financial Services Professional, you will have the opportunity to develop valuable skills in marketing, business development, and customer relationship management.Key Responsibilities:Learn and develop skills in selling our products and building client...
-
IT Manager
4 weeks ago
Downers Grove, Illinois, United States Hirose Electric Full timeJob SummaryAs the IT Manager at Hirose Electric, you will be responsible for overseeing the company's IT department, including network, infrastructure, hardware, and software for business services. This role involves providing IT support to all company users and ensuring the smooth operation of our systems.Key Responsibilities Plan and oversee the...
-
Customer Service Representative
4 weeks ago
Downers Grove, Illinois, United States Castle of Chicagoland LLC Full timeAbout the Role:We are seeking a highly motivated Part Time Cashier to join our team at Castle Automotive Group. As a Part Time Cashier, you will be responsible for providing exceptional customer experiences, answering dealership group phones, and managing payments. If you have excellent listening and communication skills, a positive personality, and a...
-
Customer Service Representative
4 weeks ago
Downers Grove, Illinois, United States Andy Herrero - State Farm Agent Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and assisting with insurance policies.Key...
-
Restaurant Operations Manager
4 weeks ago
Downers Grove, Illinois, United States Superior Talent Source Full timeJob OverviewAs a Restaurant Manager/AGM, you will oversee the day-to-day operations of our fast-casual restaurant in Davenport, Iowa. Your primary focus will be on providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesCustomer Service:Ensure that all guests are greeted and served in a friendly and...
-
Dental Service Representative
1 month ago
Downers Grove, Illinois, United States North American Dental Group Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Grove Dental Associates in Downers Grove, IL.This is an exciting opportunity to work with a dynamic group of professionals who are dedicated to delivering exceptional patient care and transforming the dental experience.ResponsibilitiesManage a...
-
Wealth Management Specialist
1 month ago
Downers Grove, Illinois, United States Apollon Wealth Management, LLC Full timeRelationship ManagerAs a key member of our team at Apollon Wealth Management, LLC, the Relationship Manager plays a pivotal role in delivering exceptional wealth management services to our valued clients and financial advisors. This multifaceted role encompasses several key responsibilities and expectations:Key Responsibilities:Collaborate with advisors to...
-
Accounting Manager
4 weeks ago
Downers Grove, Illinois, United States Hirose Electric Full timeJob DescriptionAccounting ManagerHirose Electric is seeking an experienced Accounting Manager to join our team. The successful candidate will be responsible for managing the company's financial reporting, general ledger, and accounting operations.Key Responsibilities:Manage the company's financial reporting, including the preparation of GAAP financial...
-
Park Operations Manager
1 month ago
Downers Grove, Illinois, United States Get Air Trampoline Park Full timeJob OverviewGet Air Trampoline Park is seeking a highly motivated and organized individual to fill the role of Assistant General Park Manager. As a key member of our team, you will be responsible for assisting in the management of all park operations, including employee management, inventory control, and customer service.The ideal candidate will have a...
-
Pharmacy Manager Position
4 weeks ago
Downers Grove, Illinois, United States Walgreens Full timeJob Description:Job Summary:As a Pharmacy Manager at Walgreens, you will be responsible for providing exceptional patient care and services, ensuring the efficient operation of the pharmacy, and leading a team of pharmacy professionals. This role requires a strong understanding of pharmacy operations, leadership skills, and the ability to work in a...