Bakery Operations Manager

5 days ago


San Jose, California, United States SusieCakes LLC Full time
About SusieCakes LLC

SusieCakes LLC is a leading bakery chain that prides itself on providing exceptional customer experiences. We are seeking a highly motivated and experienced individual to join our team as an Assistant General Manager.

Job Summary

The Assistant General Manager will be responsible for leading a team of guest service professionals, managing bakery operations, and supporting the General Manager in achieving business objectives. This is a manager-in-training role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Lead a team of guest service professionals to ensure exceptional customer experiences
  • Manage bakery operations, including inventory management, supply chain logistics, and quality control
  • Support the General Manager in achieving business objectives, including sales growth, customer satisfaction, and employee engagement
  • Develop and implement strategies to improve operational efficiency and reduce costs
  • Collaborate with the Market Leader and General Manager to develop achievable objectives and plans to improve bakery success metrics
Requirements
  • Two years of managerial/leadership experience in the luxury, hospitality, food service, and/or retail industries
  • Excellent verbal and written communication skills
  • Exceptional interpersonal and team building skills
  • Ability to train, coach, and counsel team members
  • Exposure to financial and operational accountabilities
  • Ability to work in multiple regional locations
  • Ability to adapt to a flexible schedule according to business needs
  • Must have reliable transportation and a valid driver's license
Preferred Qualifications
  • Associates or Bachelor's degree with a focus in Business or Hospitality
  • High school diploma or GED required
Physical Requirements
  • Frequent walking, kneeling, bending, and reaching overhead
  • Able to stand for extended periods of time
  • Must be able to lift, move, and carry up to 50 pounds
Language Skills
  • Must be able to speak, read, and write English
Other Requirements
  • Ability to work flexible hours, including weekends and holidays
  • 47.5 hour anticipated work schedule average per week


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