Maitre'd - Lautrec Restaurant
4 weeks ago
Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
The Restaurant Matre D' is responsible for assisting in overseeing all day-to-day operations of restaurant, ensuring that every guest experience is a memorable one. This position plays a key role in the Food and Beverage Department as part of the Lautrec leadership team. All outlet leaders are responsible for the fiscal success of both their managing outlet and the overall success of the Food and Beverage Department through teamwork, promotion and retention of associates, as well as creative problem solving.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Delivers internal and external guest service the Nemacolin way. Goes above and beyond - whether for an associate or guest.
- Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
- Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner's interest.
- Works closely with the Chef de Cuisine of the outlet and Restaurant Manager to create an atmosphere of teamwork.
- Successfully completes critical aspects of deliverables with a hands-on approach - including drafting acknowledgement letters, personal correspondence and other tasks that facilitates the team's ability to effectively lead the company.
- Communicates all resort news to associates as needed.
- Attends all mandatory meetings within department and resort.
- Excellent attention to detail and ability to multi-task in high-pressure situations while maintaining confidentiality.
- Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
- Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
- Ability to hand confidential information with discretion and tact.
- Works with Food and Beverage leaders to ensure all compliance (RAMP, ServSafe, Knife and Blade, etc) and leadership training requirements are met.
- Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service and recovery investigations.
- Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary.
- Responsible for guest satisfaction and ensures/reinforces Forbes Five Star and/or Four Diamond standards are achieved and sustained while interacting with guests utilizing the Nemacolin brand standard - providing the guest with information about the resort - highlighting unique features and offerings.
- Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates.
- Ability to communicate effectively and professionally with external contacts and all levels of associates.
- Ability to use all required office equipment in an effective and efficient manner.
- Responsible for host operations & maintaining our reservation platform.
- Other job duties as assigned.
- Associate's degree required in Hospitality or related field; bachelor's degree preferred.
- 3-4 years' experience in a Food & Beverage Restaurant or outlet
- Experience in a Forbes four or five star rated restaurant is preferred; superior customer/guest service relations experience required.
- Must possess an outgoing personality and knowledge of superior customer service training.
- Must possess superior communication skills and the ability to manage workflow orders while developing positive FOH and BOH relationships.
- Must be at least 18 years of age.
- Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
- Must be able to speak English fluently.
- Ability to perform basic mathematical functions.
- Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, etc.
- Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
- Must be able to lift/push/pull/carry no more the 5-30 lbs.
- Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.
WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.
As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it
ASSOCIATE PERKS:
What is in it for you? As a Nemacolin associate, you won't just have a bright future - you'll have a bright present You are invited to join our warm, supportive community, where you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.
- Attractive 401(k) plan
- Paid vacation, holidays, and personal hours
- Family medical, dental, and vision insurance. Long-term and short-term disability insurance
- Employee and educational assistance program
- Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
- On-site uniform and dry-cleaning services
- Discounted meals during breaks in associate break areas
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests' expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement - At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
- Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
(Keywords: Lautrec, Matrie'd, Restaurant, Food and Beverage, Fine Dining, Morgantown, West Virginia, Uniontown, Pennsylvania)
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