Luxury Resort Assistant Manager

4 weeks ago

Farmington, Pennsylvania, United States Nemacolin Inc Full time
Position Summary: As a key member of the Nemacolin Inc team, the Assistant Manager plays a vital role in ensuring the success of our luxury resort's food and beverage department. This position is responsible for assisting in overseeing all day-to-day operations of the restaurant, ensuring that every guest experience is a memorable one. The Assistant Manager works closely with the Chef de Cuisine and Restaurant Manager to create an atmosphere of teamwork and excellence.

Essential Functions:
  • Delivers exceptional internal and external guest service, exceeding Nemacolin's high standards.
  • Builds and retains strong guest relationships, acting as a mentor to other employees and coworkers to provide superior guest service.
  • Responsible for all day-to-day restaurant operations, including managing schedules, payroll, and inventory.
  • Communicates directly and on behalf of the owner, executives, associates, family members, and others on matters related to the owner's interest.
  • Meets all financial goals in accordance with the budget.
  • Works closely with the Chef de Cuisine and Restaurant Manager to create an atmosphere of teamwork and excellence.
  • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the team's ability to effectively lead the company.
  • Approves all schedules created by the management team.
  • Ensures accurate and timely submission of payroll.
  • Communicates all resort news to associates as needed.
  • Attends all mandatory meetings within the department and resort.
  • Follows up with guest concerns in a timely fashion.
  • Assists in creating the yearly operating budget.
  • Excellent attention to detail and ability to multi-task in high-pressure situations while maintaining confidentiality.
  • Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis, and problem-solving.
  • Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner.
  • Ability to handle confidential information with discretion and tact.
  • Works with Food and Beverage leaders to ensure all compliance (RAMP, ServSafe, Knife and Blade, etc.) and leadership training requirements are met.
  • Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service, and recovery investigations.
  • Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary.
  • Responsible for guest satisfaction and ensures/reinforces Forbes Five Star and/or Four Diamond standards are achieved and sustained while interacting with guests utilizing the Nemacolin brand standard.
  • Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates.
  • Creates work schedules to ensure adequate staffing during dining periods and actively moves through the dining room, assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards.
Why Work for Nemacolin Inc? Nemacolin Inc is a world-renowned luxury resort nestled in southwestern Pennsylvania, offering an unparalleled blend of elegance and adventure. With two Forbes-rated hotels, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities provide a holistic and exciting getaway. As a part of the Nemacolin Inc team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin Inc.

Associate Perks: As a Nemacolin Inc associate, you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria. Some of the perks include:
  • Attractive 401(k) plan
  • Paid vacation, holidays, and personal hours
  • Family medical, dental, and vision insurance. Long-term and short-term disability insurance
  • Employee and educational assistance program
  • Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
  • On-site uniform and dry-cleaning services
  • Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin's way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you'll enjoy these exclusive amenities. Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests' expectations. Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
  • Opportunities for advancement - At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
  • Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

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