Residential Warranty Supervisor

2 weeks ago


Cincinnati, Ohio, United States John Henry Homes, Inc. Full time
Job Overview

Residential Warranty Supervisor

John Henry Homes, Inc. is actively seeking a skilled Residential Warranty Supervisor to join our dedicated team. This is a full-time position that offers a comprehensive benefits package.

POSITION OBJECTIVE

The ideal candidate will possess a thorough understanding of industry standards and warranty protocols, enabling effective communication of our warranty policies to homeowners. You will be responsible for addressing homeowner concerns promptly and courteously regarding necessary repairs. This role includes visiting homeowners to validate service requests and generating work orders for approved repairs. Additionally, you will conduct quality inspections for homes that are currently under construction.

KEY REQUIREMENTS AND SKILLS

  • Minimum of 2 years of relevant experience in residential construction is required; a self-motivated and driven individual is preferred.
  • Possession of reliable transportation, a valid driver's license, and insurance is mandatory.
  • Proficiency with technology is essential, as the role involves using a smartphone, laptop, and tablet to track job progress.
  • Ability to manage stressful customer interactions with diplomacy and effectiveness.
  • Comprehensive knowledge of all facets of residential construction is necessary.
  • Accountability in ensuring adherence to schedules by subcontractors is crucial. Responsibilities include approving payments and resolving issues with vendors and subcontractors.
  • Proactive scheduling and follow-up communication with both subcontractors and homeowners are expected.
  • Timely generation of work orders and entry of warranty data into service software is required.
  • The candidate should be personable, reliable, and ethical, with a strong attention to detail and a focus on quality.
  • Flexibility and the ability to manage multiple tasks in a fast-paced environment are essential.
  • Hands-on experience with tools is required for this position.
  • Assistance with job site supervision may be necessary as needed.

COMPENSATION PACKAGE

We provide a competitive compensation package that includes medical benefits, a 401(k) profit-sharing plan, paid vacation, and a truck allowance, with salary commensurate with experience.

We are committed to maintaining a drug-free workplace.



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