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Member Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.
Key Responsibilities- Provide member service by maintaining exit areas, reviewing member receipts, and acknowledging members
- Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns
- Maintain self-checkout area, process member purchases, and assist with payments, returns, refunds, and exchanges
- Secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity
- Assist with training of Member Frontline Service associates on company processes and procedures
- Customer Service experience, preferably in a retail environment
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and problem-solving skills
- Ability to work a variety of shifts, including weekends and holidays
As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including:
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.