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Customer Support Specialist

2 months ago

Orlando, Florida, United States ServiceNow Full time

About Us: ServiceNow is a leader in the global market, providing innovative AI-driven technology solutions to a diverse range of clients. Our intelligent cloud-based platform is designed to connect people, systems, and processes, enabling organizations to work more efficiently and effectively.

Role Overview:

As a Technical Support Engineer, you will be responsible for addressing technical inquiries and resolving issues reported by customers. Your expertise will be crucial in helping clients navigate unexpected software behaviors and answering their technical questions related to the ServiceNow platform.

Key Responsibilities:

  • Resolve technical cases submitted by customers, ensuring a high level of support and satisfaction.
  • Utilize diagnostic tools to identify the root causes of issues and provide effective solutions.
  • Communicate clearly and empathetically with customers through various channels, including web, chat, email, and phone.
  • Collaborate with other teams as necessary to tackle complex technical challenges.
  • Contribute insights for process and product enhancements based on your interactions with customers.

Qualifications:

  • 0-2+ years of experience in customer-facing technical support roles.
  • Proficient in troubleshooting intricate technical issues.
  • Basic understanding of Java/JavaScript coding.
  • Strong commitment to quality service and customer satisfaction.

We value diversity and encourage candidates from all backgrounds to apply, as unique experiences enrich our team.

Work Environment:

ServiceNow promotes a flexible work culture, allowing employees to thrive in a distributed work environment.

Equal Opportunity Employer:

ServiceNow is committed to providing equal employment opportunities to all qualified applicants without regard to any protected characteristics.

Accessibility:

We strive to create an inclusive experience for all candidates. If you require accommodations during the application process, please reach out for assistance.

Export Control Regulations:

For roles requiring access to controlled technology, ServiceNow may need to obtain export control approval from relevant authorities.