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Client Support Specialist

2 months ago


Erie, Pennsylvania, United States Velocity Network Full time
Job Overview

Customer Experience Consultant


Velocity Network, Inc. is actively looking for a Customer Experience Consultant to join our Fiber to the Home division. The selected candidate will guide clients on the advantages of fiber optic technology through both incoming and outgoing sales communications. Furthermore, the role encompasses delivering outstanding customer support regarding billing inquiries, service-related issues, payment processing, and managing equipment returns.

Working Hours
The schedule for this role is from 10:00 AM to 6:30 PM, Monday through Friday.

Employee Benefits

VNET provides an exceptional workplace atmosphere along with a competitive salary and benefits package that includes:

  • Health Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts/Section 125 Plan
  • 401(k) Retirement Plan with company matching
  • Life Insurance
  • Short-Term Disability Coverage
  • Paid Time Off
  • Sick Leave
  • Paid Holidays
  • Employee Assistance Program
  • Complimentary Parking
  • On-Site Fitness Center

If you are seeking a rewarding career that allows you to demonstrate your talents, skills, and expertise, a position at VNET may be an excellent opportunity for you.

Qualifications:

  • A minimum of two years in customer service and prior sales experience
  • Exceptional communication abilities
  • Capability to work autonomously with meticulous attention to detail
  • Proficiency in multitasking