Point of Sale Specialist

4 days ago


Independence, Ohio, United States Rate Tracker Payments Full time
Job Overview

We're seeking a skilled Point of Sale Specialist to join our team at Rate Tracker Payments. As a key member of our support team, you'll play a vital role in ensuring the smooth operation of our payment processing systems.

Key Responsibilities
  • POS System Maintenance
    • Install, configure, and maintain POS hardware and software across various client locations.
    • Conduct regular system diagnostics and preventive maintenance to ensure optimal system performance.
  • Troubleshooting and Support
    • Troubleshoot and resolve technical issues related to POS systems, including hardware malfunctions and software glitches.
    • Provide technical support, guidance, and training to clients, ensuring clear communication and effective problem-solving.
  • Client Support and Training
    • Train clients and their staff on the proper use and maintenance of POS systems.
    • Collaborate with our team to suggest software improvements and updates based on feedback and observed issues.
  • Inventory Management and Documentation
    • Manage inventory of parts and equipment, ensuring availability of necessary items for repairs and installations.
    • Document technical procedures, configurations, and support tickets to maintain a knowledge base for internal use and compliance purposes.
  • Staying Up-to-Date
    • Stay up-to-date with the latest POS technologies and security standards to provide informed recommendations to our clients and internal teams.
Requirements
  • Education and Experience
    • Associate's degree in Computer Science, Information Technology, or a related field. Relevant experience may substitute for the educational requirement.
    • Proven experience as a POS Technician or in a similar technical support role.
  • Skills and Qualifications
    • Strong understanding of POS systems, payment processing, and network infrastructure.
    • Excellent problem-solving skills and the ability to work under pressure.
    • Outstanding customer service and communication skills, both verbal and written.
    • Ability to travel to client sites as needed.
    • Familiarity with various operating systems (Windows, Linux, etc.) and programming languages (e.g., Python, Java) is a plus.
About Rate Tracker Payments

Rate Tracker Payments is a leading technology company that offers innovative payment processing solutions for small businesses in the United States. Our core values include:

  • Family First
  • Do The Right Thing
  • Trusted Expert
  • Always Do Your Best
  • Team Player
  • Find A Way To Win
  • Resourcefulness
  • See It Through To The Finish
  • Long Game


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