Customer Service Engineer

5 days ago


Farmington, Michigan, United States Entry Point Communications Full time
About the Role

Entry Point Communications seeks a skilled Technical Support Associate to join our team in Farmington, CT. The successful candidate will earn a salary of $55,000 - $65,000 per year and enjoy a dynamic work environment.

The primary responsibilities include troubleshooting equipment, documenting calls, communicating with customers, creating reports, collaborating with service providers, and scheduling parts shipments. A background in Help Desk support or a call center is highly preferred.

Requirements and Qualifications
  • 1-2 years of experience in Help Desk support or a call center setting
  • Strong mechanical aptitude and problem-solving skills
  • Excellent organizational and time management skills
  • Ability to multitask and work independently


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