Customer Service Representative

22 hours ago


Farmington, Michigan, United States Trinity Health Full time
Overview
A customer service representative at Trinity Health plays a vital role in ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries.

About the Role
This position operates within the hospital revenue operations of an assigned Patient Business Services (PBS) location. The incumbent communicates frequently with patients and stakeholders, addressing various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process.

Key Responsibilities
The key responsibilities of this role include assisting patients in resolving billing issues, setting up payment plans, responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. The incumbent also provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).

Requirements
To be successful in this role, you will need to have a high school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment is preferred.

Estimated Salary Range
$45,000 - $60,000 per year, based on location and experience.

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