Customer Service Representative

23 hours ago


Farmington, Michigan, United States Nicholson Heating & Air Full time
Job Title: Customer Service Representative
Estimated Salary: $15 - $17 hourly

We are seeking a positive and personable customer service representative for a rewarding career opportunity. You will connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and are eager to get started.

About Nicholson Heating & Air
At Nicholson Heating & Air, our core values lie in ideals that other companies have long since given up on. We believe in providing on-time service, every time. We treat our customers with respect and educate them so they can make informed decisions. We offer transparent pricing policies, provide exceptional customer service, and give back to the community. Our goal is your complete satisfaction at every turn.

Responsibilities:
  • Answer incoming calls regarding product and service questions, customer complaints, and general inquiries.
  • Ensure customer account information is up-to-date.
  • Refer to customer scripts when dealing with difficult situations and refer to a supervisor if necessary.
  • Regularly meet with sales leads to receive the latest service and product knowledge.
  • Create records of customer interactions and follow up to ensure all questions have been answered.


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