Customer Service Representative

1 day ago


Farmington, Michigan, United States ACD Connect, LLC Full time
Job Overview
ACD Connect, LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our call center team, you will be responsible for providing exceptional service to customers while working from the comfort of your own home.

About the Role
This part-time remote position has the potential to lead to full-time opportunities for the right candidate. You will be handling incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service issues, and providing general information. Your primary responsibility will be assisting callers in completing donations online and over the phone.

Key Responsibilities
• Answer incoming calls and respond to customers via email
• Maintain a friendly and professional tone on all calls and interactions with customers
• Manage and resolve customer complaints
• Input customer donations into our computer system
• Identify and escalate issues to supervisors
• Provide client service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints/issues using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Requirements
Bilingual skills are strongly preferred. You must have excellent interpersonal skills, the ability to organize simultaneous tasks, and be able to type a minimum of 30 WPM. Proven ability to work as a member of a team is essential. A Windows PC is required, with Windows 10 or newer, 16GB of RAM, and a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection. A private work environment free from interruption and distraction is also required. Compensation starts at $10.00/hour, and benefits include personal accident insurance, retirement plan with employer matching, cell phone stipend, and internet stipend paid monthly.

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