Customer Service Representative

21 hours ago


Farmington, Michigan, United States Trinity Health Full time

Job Overview

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Trinity Health. As a key member of our revenue operations team, you will play a critical role in ensuring exceptional customer service and resolving billing inquiries in a timely and professional manner.

About the Role

This is an exciting opportunity for a customer-focused individual with excellent communication skills and a strong attention to detail. You will be responsible for handling self-pay and insurance billing inquiries, assisting patients in resolving billing issues, and maintaining accurate records of customer interactions.

Responsibilities

  1. Provide exceptional customer service by responding to patient billing inquiries and resolving billing issues in a timely and professional manner.
  2. Maintain accurate records of customer interactions, including documentation of issues, actions taken, and outcomes.
  3. Communicate effectively with patients and internal stakeholders to ensure seamless issue resolution and high-quality customer experience.
  4. Collaborate with team members to identify trends and areas for improvement in customer service encounters.

Requirements

  • Education: High school diploma or associate's degree in accounting, business administration, or a related field.
  • Experience: At least one year of relevant experience in hospital or clinic revenue cycle functions, health insurance, managed care, or other healthcare financial services.
  • Skills: Excellent verbal and written communication skills, strong organizational abilities, attention to detail, interpersonal skills, ability to work independently and manage time effectively.

Salary Range: $18.46 - $27.60 per hour (based on location and experience)



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