Customer Service Representative
6 days ago
**Key Responsibilities:**
- Resolve customer complaints and issues in a professional and timely manner, adhering to established procedures and policies, including regulatory guidelines.
- Record customer transactions and interactions in our operating systems, ensuring accurate and up-to-date records.
- Provide customers with accurate and detailed information about their accounts, including account balances, payment history, and other relevant details.
- Explain company policies and procedures to customers, addressing any concerns or questions they may have.
**Requirements and Skills:**
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Knowledge of company policies and procedures, including regulatory guidelines.
**About AVANGRID, Inc.:
AVANGRID, Inc. is a leading energy company dedicated to providing safe, reliable, and sustainable energy solutions to our customers. We are committed to excellence in everything we do, and we are seeking talented individuals to join our team.
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