Customer Service Representative
6 days ago
As a Customer Service Representative at NYSEG, you will play a vital role in delivering exceptional customer experiences. You will be responsible for handling customer inquiries, resolving issues, and providing information on various services. This position requires strong communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide information on services, policies, and procedures to customers.
- Process applications for service and extension of facilities.
- Conduct credit and collection work as necessary.
- Initiate service orders and perform associated actions.
- Work with limited supervision and escalate complex cases as needed.
Requirements
- High School Diploma or equivalent.
- Associate Degree or higher in a related field is preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Ability to work in a team environment and maintain a positive attitude.
What We Offer
- A competitive hourly rate.
- A comprehensive benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Equal Employment Opportunity
AVANGRID is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.
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