Coffee Shop Operations Manager

2 weeks ago

Baton Rouge, Louisiana, United States COURTYARD BY MARRIOTT BATON ROUGE DOWNTOWN Full time
Job Overview

We are looking for a dedicated and skilled Coffee Shop Operations Manager to oversee our team at the Courtyard by Marriott Baton Rouge Downtown. In this role, you will be instrumental in guiding our coffee shop staff, ensuring outstanding customer experiences, and upholding operational standards. If you have a passion for coffee, customer service, and possess strong leadership capabilities, we encourage you to consider this opportunity.

About the Brand:

As a leader in our coffee shop, you are motivated by a strong sense of purpose. You strive for excellence and take proactive steps to make a positive impact daily, inspiring your team to do the same. Our Operations Managers embody the coffee shop experience by managing daily functions, driving profitability, fostering team development, and creating a welcoming environment for the community. They elevate customer interactions through meaningful connections, ensuring that every visit is memorable.

About Us:

At Hospitality America, recognized as a Top Workplace USA, we specialize in hospitality management services across various hotel operations, guided by our core values encapsulated in P.E.A.C.H.:

  • PASSIONATE: We are driven by a spirit to serve.
  • EXCELLENCE: We are committed to inspiring results through quality.
  • ADAPTABLE: We adjust and overcome challenges.
  • COMMUNITY: We foster a collaborative environment focused on growth.
  • HUMBLE: We prioritize trust and transparency.

These principles shape our work culture and guide our interactions with partners and the community. We believe that our people are essential to our success, which is why we invest in training and development to help our teams thrive.

Key Responsibilities:

  • Drive business success: Utilize your business insight, efficiency, and problem-solving skills to enhance sales.
  • Develop talent: Engage and mentor your team, helping them achieve their personal and professional best.
  • Be a brand ambassador: Inspire your team to deliver results and embody the brand's values.
  • Engage with the community: Connect your business with local initiatives to enrich the lives of customers and partners.
  • Lead a team of baristas, ensuring smooth operations and high service standards.
  • Resolve customer issues promptly and maintain a positive atmosphere.
  • Train and support team members to uphold our brand standards.
  • Manage inventory and ensure adequate supply levels.
  • Maintain a clean and organized work environment.
  • Follow company policies and assist with promotional activities.
  • Handle financial transactions accurately.

Why Join Us:

  • Competitive Compensation: We value and reward our team members for their contributions.
  • Dynamic Work Environment: Join a team that believes in making work enjoyable.
  • Comprehensive Training and Development: We provide the resources needed for your career growth.
  • Health Benefits: Including medical, dental, and vision coverage.
  • Paid Time Off: We support work-life balance.
  • Retirement Plan: 401k options available.

Qualifications:

  • Previous management experience in a coffee shop, food service, or hospitality setting is preferred.
  • Strong attention to detail and thoroughness in work.
  • Ability to work independently while meeting deadlines.
  • Excellent organizational, interpersonal, and problem-solving skills.
  • Entrepreneurial mindset with experience in a sales-driven environment.
  • Proven leadership skills with the ability to coach and mentor team members.
  • Availability to work full-time, including variable hours such as early mornings, evenings, and weekends.

Physical Requirements:

The physical demands of this role include standing for extended periods, lifting up to 50 pounds, and navigating various areas of the establishment.

Equal Opportunity Statement:

Hospitality America, LLC is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.

Additional Information:

This job description is not exhaustive and may be subject to change. Employees may be required to perform other job-related duties as assigned.

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