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Senior Analyst, FlightSense Order Manager

1 month ago

Windsor Locks, Connecticut, United States Raytheon Technologies Full time
Job Title:

Senior Analyst, FlightSense Order Manager

Job Summary:

We are seeking a highly skilled Senior Analyst, FlightSense Order Manager to join our team. The successful candidate will be responsible for leading tactical and strategic initiatives, focusing on overseeing customer components within our vendor network.

Key Responsibilities:
  • Lead tactical and strategic initiatives to improve customer satisfaction and revenue growth
  • Oversee customer components within our vendor network
  • Collaborate with various departments, including Supply Chain, Asset Management, Finance, Order Closure, Program Management, and SAP team
  • Ensure prompt, courteous, and accurate responses to external and internal customers
  • Track and measure performance results for airline operators
  • Drive key operational metrics, including 98% customer service level
  • Generate quotes and manage account financials in accordance with contractual obligations
  • Monitor and expedite core returns to prevent delays in inventory replenishment
  • Participate in monthly metrics review to measure growth and performance
  • Problem solve complex issues to determine root cause and implement corrective actions
  • Provide AOG support outside of business hours as needed
  • Utilize the CORE operating system to identify opportunities for improvement in processes and procedures
Requirements:
  • Typically requires a University Degree and minimum 2 years of prior relevant experience
  • Or an Advanced Degree in a related field
  • Or in absence of a degree, 6 years of relevant experience
  • U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status)
Preferred Qualifications:
  • Customer Service experience
  • SAP experience
  • Experience in commercial aerospace in a customer service, supply chain, administration, program management or finance
What We Offer:
  • Competitive salary range: $64,000 - $128,000
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan with employer matching funds and separate employer retirement contribution
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
About Us:

We are a leading aerospace company, committed to delivering innovative solutions to our customers. We value diversity and inclusion, and strive to create a workplace where all employees can share their passions and ideas.

How to Apply:

Apply now and be part of the team that's redefining aerospace, every day.